Virgin Atlantic Airlines Flight Delay Compensation

If your Virgin Atlantic Airlines flight delays for more than 3 hours, or was cancelled without prior notice, you may be eligible for compensation up to 600€ based on EU 261 rule.

Enter your flight details and check how much you can claim:

Virgin Atlantic Delayed / Cancelled Flights Compensation

If you are an air passenger traveled with Virgin Atlantic Airways and your flight has been delayed, or your booked flight was cancelled, or you were denied boarding due to overbooking, you are entitled to compensation of up to €600 under EU 261 rule.

Virgin Atlantic is known to be one of the reputed airlines. It happens to take care of passengers and their needs. But sometimes their flights are delayed or canceled due to reasons which could have been foreseen.

As the airline is based in the UK, it is governed by the European Union Regulation EC 261 of 2004. It enables air passengers to ask for reimbursement or refund for a delayed, canceled, overbooked or a missed flight.

Usually, it’s an easy process to ask for compensation from the airline. Whereas it has been found that when a passenger approached directly for EU compensation, they are less likely to be successful.

Here comes ClaimFlights, as we are here to help you to get money back from the airlines. We require simply the basic details such as Virgin Atlantic flight number, journey date, the reason behind delay or cancellation or overbooking, and the rest would be done by us.

To know how much amount you can claim, use our free flight delay compensation calculator.

About Virgin Atlantic Airlines

Virgin Atlantic, operating as ‘Virgin Atlantic Airways’ operates under the parent company “Virgin Atlantic Limited” which is 51% owned by the Virgin Group and 49% by Delta Air Lines.

The airline has its headquarters at Crawley, West Sussex England. The airline was initially established as “British Atlantic Airways” in 1984, which was after changed to Virgin Atlantic Airways.

Its IATA code is ‘VS’, and ICAO code is ‘VIR’.

It took its maiden aircraft from London Gatwick Airport to Newark Liberty International Airport on 22nd June 1984. In 2012, it became the 7th largest UK airline group in terms of passenger volume after carrying 5.4 million passengers.

It has its main bases in London (Heathrow and Gatwick Airport). And secondary base at Manchester Airport.

Virgin Atlantic Destinations

Where does Virgin Atlantic fly to?

The most frequent destinations are as below …

Sr. No. Country / Region City / Cities
1 United States Atlanta, Boston (Logan Airport), Las Vegas (McCarran Airport), Los Angeles, Miami, Newark, New Jersey, New York (JFK Airport), Orlando, Seattle, San Francisco, and Washington D.C.
2 United Kingdom London, Manchester, Glasgow, and Edinburgh
3 Ireland Belfast
4 Carribean Antigua, Barbados, Grenada, and Tobago
5 St. Lucia Vieux Fort Quarter
6 South Africa Johannesburg
7 Jamaica Montego Bay
8 Hong Kong Hong Kong
9 China Shanghai
10 Grenada Grenada
11 Cuba Havana
12 Mexico Cancun
13 India Delhi
14 Israel Tel Aviv
15 Nigeria Lagos
16 United Arab Emirates Dubai

Fleet Size

It uses a mixed fleet of Airbus and Boeing wide-body aircraft to operate to the destinations spread across North America, The Caribbean, Africa, Middle East and Asia.

As of February 2019, Virgin Atlantic Airways Limited fleet consists of 44 aircraft, and 12 are in order.

Aircrafts Number of Aircrafts
Airbus A330-200 4
Airbus A330-300 8
Airbus A340-600 7
Boeing 747-400 8
Boeing 787-9 Dreamliner 17
Total 44

Back in July 2016, they ordered 12 Airbus A350-1000, which will be replaced with Boeing 747-400 and Airbus A340-600.

The airline became the first to fly Boeing 787-9 variant in October 2014. It was also the first airline to operate Airbus A340-600, back in August 2002.

Virgin Atlantic’s Licenses

Virgin Atlantic, which is traded as ‘Virgin Atlantic Airways Limited’ and ‘Virgin Atlantic International Limited’ hold Civil Aviation Authority (CAA) Type A Operating Licenses allowing it to carry passengers, cargo, and mail on aircraft with 20 or more seater aircraft.

Virgin Atlantic Partner Airlines

Virgin Atlantic is partnered with Air China, Air New Zealand, Delta Air Lines, Flybe, Jet Airways, Singapore Airlines, and Virgin Australia via code-share agreements.

Code-share agreements allow the airline to use their flight numbers and market a flight on other airlines aircraft enabling them to increase their brand name.

Virgin Atlantic Services

Virgin Atlantic planes operate in three-class cabin configuration – Economy, Premium (earlier known as Virgin Atlantic Premium Economy) and Upper Class (earlier known as Virgin Atlantic Business Class).

The Premium has a separate check-in area, priority boarding and a wider seat with more legroom. The Upper class features a seat that converts into a fully flat bed and access to chauffeur drive.

It was the first airline which offers inflight entertainment to all of its passengers. It also runs a frequent flyers program called “The Flying Club”.

Virgin Atlantic Awards

It has won numerous awards over the years. Consecutively in the years 2012, 2013 and 2014, it won ‘Best Leisure & Travel Website’ award. In 2015, it was awarded as the ‘Best Airline for Groups’, and ‘European leading airline to fly to North America’.

Social Network Popularity

The airline is also known to be present across various social networking sites such as Facebook, Twitter and YouTube. Here they interact with their passengers and followers on a real-time basis. Also, they answer to most questions over their Social Channels.

Thus the airline was awarded as ‘Best Corporate Social Responsibility Programme – Winner’ in 2016 and again in 2018.

Virgin Atlantic Baggage Allowance

If you are planning to travel with Virgin Atlantic or their code-share partners, you must be aware of their baggage policy. There may incur additional fees or restrictions involved.

Baggage allowance depends on the type of ticket you purchased. If you are travelling with their partners, be sure to check their luggage policy before you pack your bags.

You can’t combine the luggage allowance with the other people you travel. You must have a separate bag for each people.

Virgin Atlantic Hand Baggage (Carry On)

Ticket Type Hand Baggage Max. Size Max. Weight
Economy Light 1 23 x 36 x 56cm 10kg (22lb)
Classic / Delight 1 23 x 36 x 56cm 10kg (22lb)
Premium 1 23 x 36 x 56cm 10kg (22lb)
Upper Class 2 23 x 36 x 56cm Up to 12kg (26lb) for one bag, total up to 16kg (35lb)
Infants (Aged 0 to 23 months) 1+ pushchair & car seat 23 x 36 x 56cm 6kg (13lb)

Virgin Atlantic Check-In Baggage

Ticket Type Hand Baggage Max. Size Max. Weight
Economy Light Not Permitted
Classic / Delight 1 90 x 75 x 43cm 23kg (50lb)
Premium 2 90 x 75 x 43cm 23kg (50lb)
Upper Class 3 90 x 75 x 43cm 32kg (70lb)
Infants (Aged 0 to 23 months) 1 90 x 75 x 43cm 23kg (50lb)

Virgin Atlantic Reviews

Skytrax which rates airlines on the basis of quality customer services and performances have rated it 5 stars out of 10.

Overall for their food & beverages, inflight entertainment, seat comfort, staff service and value for money, they had 3 of 5 stars based on 719 reviews, as on 23rd February 2019.

The information below might be useful for you to contact directly to Virgin Atlantic …

  • Official Site:
  • Social Media Links: Facebook | Instagram
  • Virgin Atlantic App: Android
  • Registered Office Address: The VHQ, Fleming Way, Crawley, West Sussex RH10 9DF.
  • 24/7 Phone Number (Reservations & Customer Service): +44 (0) 344 874 7747

If you have any further queries or any complaints regarding Virgin Atlantic flights, you may call or text them on their phone number +44 (0) 7481 339184 from Monday to Sunday between 7 am to 11 pm.

You can also track your flight status or search flight number through their flight tracker. They are active on Social Media channels and also won an award, so you may even reach them through Facebook, Twitter, or Instagram.

Virgin Atlantic Compensation for Flight Delays or Cancellations

Virgin Atlantic flight delays, flight cancellations are usually common problems faced by air passengers. There are also cases of denied boarding due to overbooked flight. There can be many reasons behind it, i.e., weather, technical or mechanical failure, or any other unexpected flight safety shortcomings.

If you were one of the stranded passengers faced such inconvenience, you are protected under the EU rights.

Entitlement to Compensation

You are entitled to compensation of up to €600 if the flight disruptions were caused due to airlines’ responsibility.

To ask for Virgin Atlantic flight delay compensation under the EU Law, you must have …

  • reached the final destination but later than 3 hours
  • travelled with EU regulated airline to EU member states, or departed from an airport in EU member states
  • been on time at the airport
  • carried all the travel documents (passport, visa, etc.)

You may even demand compensation for Virgin Atlantic cancelled flights, if …

  • you weren’t informed before 14 days of the scheduled departure
  • reached later than 3 hours at the final destination with the alternate flight offered, and
  • travelled with EU registered airlines to EU member states, or departed from an airport in EU member states

The claimable amount depends on the length of delay and route distance.

Within EU:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • And over 1,500 km, you can claim up to 400€

Between EU Airport And Non-EU Airport:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • If the distance is between 1,500 – 3,500 km, then you can claim up to 400€
  • And if the distance is more than 3500 km and flight delays for more than 4 hours, then you can claim up to 600€
Flugverspätung Entfernung

Note: If you are travelling to a Non-European country from a Non-European country by a European Flight, EU 261 Rule won’t apply to you. It is only applied in the case of EU based flights travelling within Europe or to or from an EU Member State.

Am I Eligible To Claim Compensation?

EC Regulation 261/2004 is a European Union Regulation, it applies to EU and Non-EU airspace. You do not have to be an EU citizen to claim flight compensation.

This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Thus you are eligible to claim compensation for flights departed or which were scheduled to depart from an EU airport.

Origin and Destination EU Airline Non-EU Airline
From Inside EU to Outside EU Yes Yes
From Inside EU to Inside EU Yes Yes
From Outside EU to Inside EU Yes No
From Outside EU to Outside EU No No

How to claim compensation for Virgin Atlantic delays or cancellations?

We are here to help you to get money back from the airline. Our claim process is very easy to use and to provide us with the desired information doesn’t take more than 2 minutes of your precious time.

All you need to do is gather some basic flight details i.e., flight number, date of journey, reason behind delay or cancellation, and your flight itinerary or boarding pass.

You may need to enter further details about yourself & co-passengers for whom you would like to claim.

Enter your Virgin Atlantic flights’ details in our free compensation calculator to check the amount airline owe you.

You can assign us to work on behalf of you, by signing the digital form.

Our claim experts will work with various other teams to collect data so that everything goes smoothly.

Our team has access to flight information such as the time by which the plane was delayed, the reason behind it, flight schedule, etc. making us more likely to win.

If you have any complaints regarding Virgin Atlantic flight cancellation or delays, you can contact Claim Flights at any time.

We charge you only in case of success, i.e., when you get the compensation from the airline.

Our administration fee is very less as compared with other claim companies.

Claim Flights takes up your case on a “No Win No Fee” base and makes sure that you get the right amount in right time.

Don’t wait and claim for your flight today.

If you wish to claim on your own we also facilitate free template letter. You can use our free claim letter template to write the letter to Virgin Atlantic Airways.

Things to keep in mind when filing a claim:

1.Keep your documents ready

  • Flight documents (Copy of your flight ticket, boarding pass, reason in a written statement)
  • Receipts or Bills of additional costs (e.g. taxi, food & meals, and accommodation)

2.Your flight information

  • Flight number
  • Schedule departure and arrival time
  • Actual departure and arrival time

3.The reason behind delay or cancellation

  • Ask for the actual reason
  • Check yourself the weather condition
  • Check out others’ flights status
Esenia Ulbrich

Esenia Ulbrich

Founder & Legal Head

Esenia Ulbrich is the founder of Claim Flights and heads the legal team. She hold a master of business administration and loves sailing in the Saronic Gulf, hiking in the alpes and spents time with her daughter.

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