Flight Delay Compensation up to 600€ per person

You may claim compensation for a delayed flight under EU law if your flight delays at the final destination for more than 3 hours due to the airline’s fault.

No Win - No Fee

No cost risk. Pay us only in a successful case.

~100% Success

Our claim lawyers have close to 100% success rate in court

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On a successful claim, we charge only 25% + VAT as fee

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A quick guide to let you know if you’re eligible for compensation

EU Air Passenger Rights

For flight delays of more than 3 hours, you may ask for compensation.

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Are you eligible to Claim?

You may claim if your flight delays for more than 3 hours on arrivals.

Rights on Package Holiday

EU law is valid for package holidays, for packages purchased in the EU.

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To do's for Flight Delays

Preserve flight ticket and proof of flight delay to provide when asked for it.

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Flight Delays outside EU

You may claim for flights delayed outside of EU if departed from an EU airport.

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Exceptional Circumstances

No reimbursement for flight delays due to the situation beyond the control.

Amount of Compensation

You may claim up to 600€ under EU law in compensation for flight delays.

Flight Departure Delays

You are entitled to free meals & phone calls for 2+ hours delay.

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How to claim money back?

Leave all your hassles to us, and enforce us to claim for your rights.

Find the amount to claim in just 2 minutes

Fast, easy, and risk-free compensation claims through “ClaimFlights”

Your rights on flight delays under EU Law

If your flight is delayed for three or more hours at the destination airport, you are entitled to financial compensation of up to 600€ (or £510) under EU Regulation 261/2004.

Provided that the disruption was caused due to the airlines’ fault. And, you must have departed from EU airport or landed at EU airport with an EU-regulated airline.

The amount of compensation varies between 250€ to 600€ depending on the distance of your flight and length of the delay.

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Some quick information

For your information, ‘arrival time’, or ‘landing time’ is registered when the aircraft lands and one of its doors open.
But the airlines usually try to amend this rule. They argue that as soon as the aircraft hits the runway is the arrival time.
Don’t be surprised, companies love exploiting loopholes in the system. Claim for your flight if it delays on arrivals.

Related Questions

Am I entitled to compensation for a delayed flight?

You are eligible for compensation when the flight delays for more than 3 hours. You must have departed from EU airport, or landed at an EU airport with EU-registered airline. And the reason shouldn’t be due to extraordinary circumstances.

How far back can I claim flight delay compensation?

In the UK (England, Wales, and Northern Ireland), you can claim for flights’ delayed back up to 6 years. Whereas, in Scotland, you can go back up to 5 years.

What to do when your flight is delayed?

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Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.
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Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.
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Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim form and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a “No Win – No Fee” basis).

Can I claim compensation for a delayed flight?

These are the following conditions when you can ask for compensation under the EU law EC 261:

  1. Your flight should have been delayed for more than 3 hours on arrival.
  2. You must have departed from the airport in the EU (European Union) or arrived at the EU airport with an EU-regulated airline.
  3. It shouldn’t be delayed due to unforeseen circumstances, which are beyond the control of the airlines.
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EC 261 rule is even valid for Iceland, Norway, and Switzerland, although these countries are outside of the European Union.

Can you claim for delays outside of EU?

The answer is a big YES.

It doesn’t matter if you have citizenship of any country.

EU law is valid for all the passengers departed from the airport in the EU or arrived in the EU with EU airline.

And we add more benefit to such passengers. No VAT is applicable when you enforce your rights through ClaimFlights.

To summarise:

Origin and Destination EU-regulated airline Non-EU regulated airline
From inside of EU to inside of EU ✅ Yes ✅ Yes
From inside of EU to outside of EU ✅ Yes ✅ Yes
From outside of EU to inside of EU ✅ Yes ❌ No
From outside of EU to outside of EU ❌ No ❌ No

Examples:

  1. EU to non-EU: British Airways flight from Düsseldorf (DUS) to New York (JFK) if arrived later than 3 hours, makes you eligible to ask for a reimbursement.
  2. Within EU: EasyJet airline will be liable to reimburse you for a delay between Frankfurt Airport (FRA) and Malaga (AGP) if you reached the destination later than 3 hours.
  3. Outside of EU: Passengers CANNOT claim for lateness with Ryanair, if travelling from Tel Aviv Yafo (TLV) to Agadir (AGA), as both the airports are outside the EU.
Flight delay compensation amount

How much can I claim for a delayed flight?

The amount depends on the distance of your flight and the length of the delay. It is between 250 Euros to 600 Euros.

The table below shows the amount of compensation that you can claim under the EU Regulation 261/2004:

Arrival Delay Route Distance Claimable Amount
Up to 2 hours 59 minutes Any distance None
3 hours or more less than or equal to 1,500 km 250 Euros
3 hours or more more than 1,500 km within the EU 400 Euros
4 hours or more * more than or equal to 3,500 km, when EU borders were crossed 600 Euros
* When EU borders were not crossed the amount may get reduced by 50%, i.e., you can get up to 300€.

Note: The calculation of the delay takes place from the so-called “WOG (Wheel off Ground)” to the aircraft door opening (from lift-off to when the airline crew opens the door after landing).

The airlines may try to interpret this scheme in their favour.

Your rights under EC Regulation 261/2004

According to EC 261 rule, passengers are entitled to financial compensation of up to 600€ for delayed flights of more than 3 hours, cancelled flights without prior notice, and denied boarding due to overbooking.

Airlines are not liable to compensate for the inconvenience caused due to exceptional circumstances (like the strike, bad weather, or an Act of God), which seems to be fair.

There are different kinds of delays. There are short ones that cause some frustration. Then there are long ones that cause agitation. The law tries to treat passengers according to the length of the delay.

If the delay is of more than 2 hours, airlines should provide free meals, refreshments, two phone calls and access to emails or fax. Hotel accommodation and transport facility (between airport and hotel) should be the airline’s responsibility for an overnight delay.

If the airlines do not provide these services, ask them. It’s your right, as long as you have a valid ticket.

Hotel, travel, and meals are not cheap. Under EU law, the airlines should pay for these, not you.

Here is how this works. The airline should give you vouchers for food, hotel, etc. If they don’t, go ahead and ask someone who works for the airline.

If they still don’t help you, get creative. Pay the bills but keep the receipts. Then show these when filing the claim. But be reasonable with expenses.

It is worth mentioning; Airlines are not obligated to pay for fancy things. If you handover receipts for alcohol, luxury hotels or expensive meals, you won’t get back any money.

Here is excellent news. Even for adverse weather conditions if the other airlines were operational, you still may have the right to these services. Now you know why it pays to know your rights.

European air passengers also have travel rights under the Montreal Convention and Civil Aviation Authority (CAA).

Related Questions:

Do I have to accept vouchers for flight delay compensation?
The answer is a big ‘NO’.

You usually have only a few months to use the voucher before expiration. In the end, accepting compensation rather than the voucher gives you more flexibility. You are free to use the reimbursed money as you wish. The bottom line is, the only voucher you should accept from the airline is a meal voucher.

Are infants entitled to flight delay compensation?
When you are flying with a baby or kid, if you paid a partial ticket cost, it is possible for your kid too, to deserve compensation under EU Regulation 261/2004. Whereas, if you hadn’t paid for the ticket, i.e., infants flying free of charge fall outside the scope of the Regulation and they wouldn’t be entitled to compensation.

How much compensation you can claim?

(Flight distance up to 1,500 km)

(Flight distance up to 3,500 km)

(Flight distance more than 3,500 km)

What to do if your airline delays?

When the delay exceeds 3 hours, you can request money back up to 600 Euros. It’s even valid for connecting flights if booked under the same leg.

You could not claim if the lateness were caused due to circumstances beyond the control of the airline company.

The amount of compensation is between 250€ to 600€.

Flight Delay Timetable
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In order to claim compensation for missed connection due to delays or cancellations under EC 261, it is necessary for the passenger to book the entire journey under one ticket or one booking reference.

Missed flight connection due to delay

If you miss your connecting flight due to a delay or cancellation, you may ask for a return ticket and refund for the part of the journey not covered.

Whereas, if you reached your final destination later than three hours, you are entitled to compensation.

Before filing the claim, make sure that the airline cannot prove it was due to extraordinary circumstances.

Look at it this way; it is you versus the airline. They would prefer not to compensate you. But their delay messed up your plans.

So, think of it as building a court case. They need to be ‘found guilty’. Ok, enough of court language.

You get the point. The airline will reject the claim in extraordinary circumstances. So, make sure that the air carrier was responsible. In most cases, it is not that difficult to establish.

Missed your connecting flight due to delay?

In case of missed connection due to delay or if the later flight is canceled, the affected passengers can ask for a refund of the ticket cost for the part of the journey not covered. And a return ticket to the original destination.

Whereas, if the airline provides alternate transportation, and the passenger reaches the destination later than three hours, then they are even eligible for compensation.

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In order to claim compensation for missed connection due to delays or cancellations under EC 261, it is necessary for the passenger to book the entire journey under one ticket or one booking reference.

Related Questions:

Do I have to accept vouchers for flight delay compensation?
No. Airlines voucher’s value is generally lower than the amount of compensation you are entitled to something much better. The only voucher you must accept from the airline is a meal voucher.
Are infants entitled to flight delay compensation?
When you are flying with a baby or kid, if you paid the partial cost of the ticket, it is possible that your kid too deserves compensation under EU Regulation 261/2004.

Whereas, if you hadn’t paid for the ticket, i.e., infants flying free of cost fall outside the scope of EC Regulation, and they wouldn’t be entitled to compensation.

How much money you can recieve?

Fast, easy, and risk-free compensation claims through “ClaimFlights”

Flight departure delays

If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:

For 2 Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

For 5 Hours Flight Delays

Foods/Snacks

Free meals and refreshments.

Communication

2 free phone calls, email or fax service.

Flight

Re-routed to the earliest available flight

Refund

refund of the ticket cost, if you were unwilling to travel

Accomodation

Hotel accommodation & transport facility for an overnight delay.

Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.

Madrid Airport

Plane delayed for more than 5 hours

For delays of more than 5 hours, in addition to free meals, drinks, two phone calls and access to emails, you should be re-routed to the earliest available flight.

And in case you are not willing to travel, you can ask for a refund of the ticket cost. Whereas, if you travelled and reached the destination later than 3 hours, you are eligible for compensation.

We just mentioned that airlines are reluctant to return your money. So, you need to be a little clever to get it.

And there are some easy ways to do that. Have confirmation of the delay in writing. If possible, collect evidence for your claim.

What are ‘extraordinary circumstances’? Can you claim for flight delays due to it?

Extraordinary circumstances are the conditions – beyond the control of airlines – that can cause disruption, despite taking reasonable preventive measures.

Some examples of exceptional circumstances are:

  • Earthquakes, volcanic eruptions, extremely bad weather, Tsunami, etc.
  • Crew member’s strike causing all the airplanes with other airlines to fly late.
  • Unseen technical problems, like a bird hitting the plane engine.
  • The destined country is into political unrest.

Extraordinary circumstances’ are considered ‘Acts of God’, which absolve the airlines from paying monetary compensation. However, you may still claim if other airlines were able to operate under the same conditions.

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Q

Closure of an airport

Bad Weather

Strike

Hidden manufacturer errors

Lightning Strike

Related Questions:

Can you claim compensation for delayed flights due to weather?
Airlines can deny any compensation payment due to extraordinary bad weather. The situation might, however, be very different if the harsh weather conditions at any particular airport are constant or to be expected and other airlines are allowed to fly.

Constant “normal bad weather” at the airport is not considered to be an extraordinary situation that would justify the cancellation or delay of flights.

This is due to the fact that the airline has to take normal, and therefore foreseeable, weather conditions into account when scheduling flights i.e. when deciding whether or not to allow aircraft to fly to and from certain airports.

You should be aware of your rights to claim for flight delays under bad weather conditions.

How long does flight have to be delayed for compensation?
To claim compensation for delayed flight, your flight has to be delayed for more than 3 hours at the final destination on arrivals.

You cannot claim compensation if your flight was delayed on departure, but arrived with less than 3 hours delay.

Do airlines have to compensate for delays on package holidays?

European Union Regulation (EC) No. 261/2004 provides protection for tour packages, travel packages, vacation packages, and holiday packages.

Your travel destination can be anywhere in the world. But the package must be purchased within the EU countries.

Your travel itinerary should clearly state the original and final destinations, route and transport facility.

Before the trip, the tour operator should inform you about the time, the location of any stopovers and flight connections.

The tour operator is responsible solely for any breach of the terms and conditions. Airlines might amend the price if they have mentioned it in their terms.

The tour organiser shall file the claim on passenger’s behalf. Your tour operator should ask for reimbursement, and you should get the full refund of ticket cost within 7 days.

Repayment can be in cash, check or electronic bank transfer.

Another form of reimbursement would be to re-route you to your final destination. The airline should arrange the earliest available flight for you. Alternatively, you can choose as per your convenience, or according to your travel plans.

Women With Face Mask at Airport
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Recent European court ruling confirms that only the passenger who traveled can ask for reimbursement, not the one who paid for the ticket.

Business Traveler’s Rights

Counting business trips under working hours will affect your compensation. Reimbursement for flight disruptions during working hours mostly goes to the employer. And during private and unpaid hours it goes to the passenger.

Business Traveler’s Rights

Counting business trips under working hours will affect your compensation. Reimbursement for flight disruptions during working hours mostly goes to the employer. And during private and unpaid hours it goes to the passenger.

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Recent European court ruling confirms that only the passenger who traveled can ask for reimbursement, not the one who paid for the ticket.

How to claim compensation for a delayed flight?

With ClaimFlights, it’s very simple.

Enter flight information, i.e. flight number and date of travel, into our free compensation calculator. Then, enter the reason behind your flight problem in our online compensation checker tool.

Within 2 minutes you will find the amount that you can demand from the airline.

How much compensation for a 5 hour flight delay?
For flight delays of more than 5 hours, in addition to free meals, drinks, two phone calls, and access to emails, you should be re-routed to the earliest available flight.

And in case you are not willing to travel, you can ask for a refund of the ticket cost. Whereas, if you travelled and reached the destination later than 3 hours, you are eligible for compensation.

What to do next?

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Proceed with your claim with us

Our claiming process is very easy. You just need to provide us your flight information, which doesn’t take more than 2 minutes of your time.
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We have historic flight delay info

We have access to a lot of information about different airlines. Thus you receive compensation within the right time.
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Provide us your flight details

Provide us your flight details. After entering your flight information, mention the reason and details of your problem.

How To Claim Compensation for Delayed Flights?

1

Check Entitlement

More Info
Check if you can claim using our compensation checker tool.
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Enter Flight Details

More Info
Fill in your flight number, date of journey, and some further information.
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Assign to us

More Info
For a hassle-free claim, assign us your case by signing the digital contract.
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We process your case

More Info
Our claim experts will take all your hassles, and claim on behalf of you.
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Get Compensation

More Info
Don’t be late, claim for your rights today.
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We offer a free of charge “flight delay compensation calculator” to calculate the claimable amount from the airlines.

Delayed Flight Compensation Calculator

In just 2 minutes, you can find the amount that you can request. And, it doesn’t even ask for any personal information.

Just open our compensation calculator and find out how much does the airline owes you. You can do this in a couple of minutes. It is easy to use and quite handy.

Knowing that you may get money for the inconvenience that occurred will ease your frustration. At least a little.

Delayed Flight Compensation Calculator

In just 2 minutes, you can find the amount that you can request. And, it doesn’t even ask for any personal information.

Just open our compensation calculator and find out how much does the airline owes you. You can do this in a couple of minutes. It is easy to use and quite handy.

Knowing that you may get money for the inconvenience that occurred will ease your frustration. At least a little.

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We offer a free of charge “flight delay compensation calculator” to calculate the claimable amount from the airlines.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.

ClaimFlights 3 Steps Claiming Process

Step 1 Step 2 Step 3
Enter your flight details Sit back and Relax Get Paid
Enter your flight number and date of journey and some further information. Our claim experts will research your case with the help of our comprehensive database. We send compensation (minus our commission + VAT) directly to your bank account.
It only takes 2 minutes to enter all the desired information. We fight for your rights and bring your claim through. On request, we will send you a digital .pdf invoice.

Don’t delay claim for your flight today!

ClaimFlights follows the “No Win No Fee” policy. You do not pay any fee until we ‘win’ compensation for you.

Our team of experts knows how to get the airlines’ attention when they ignore passengers’ requests.

Our charges are less than the other claim companies. Our customers are not just satisfied but thrilled to claim with us.
We have a proven track record; 95% who claim through us win compensation.

You only pay 25% of the receivable amount plus VAT, which is much lesser than the other claim companies. While processing claims, we send you regular updates of your case.

Transparency is key!

Esenia Ulbrich

Esenia Ulbrich

Founder & Legal Head

Esenia Ulbrich is the founder of Claim Flights and heads the legal team. She hold a master of business administration and loves sailing in the Saronic Gulf, hiking in the alpes and spents time with her daughter.

Choose Your Choice To Claim

Lawyer

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Higher Fees (£50 to £500, + Hearing Fees)

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Risk of losing money

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Hours of your time are spent

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Result unknown

ClaimFlights

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Zero Cost Risk & Additional legal databases

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Pay Only When We Win

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Only takes 2 minutes to claim

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Close to 100% Success rate

Yourself

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Low cost risk, most airlines ignore customer claims

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Case might end up in court

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Takes hours of your time

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Outcome Unclear

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