Stansted Airport Delays or Cancellations

For Stansted Airport flight delays or cancellations, you could be entitled to compensation up to 600€ under EU law EC 261.

Enter your flight details and check how much you can claim

Stansted flight delay or cancellation rights

Are you one of the victims facing Stansted Airport flight delays or cancellations, and don’t know how to go about it?

Here is all you need to know when your flight was cancelled or delayed. You may have the right to compensation or refund from the airlines.

You may be eligible for compensation if …

  1. You reached the final destination later than 3 hours
  2. You have been departed from Stansted Airport
  3. You arrived at Stansted Airport with an EU-registered airline
  4. And, the delay was not due to extraordinary circumstances

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

How much can you claim for London Stansted delays?

The amount that you can claim depends on the length of the delay and distance of your flight:

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long distance
(more than 3500 km)
e.g. Frankfurt to Madrid e.g. Frankfurt to Turkey e.g. Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Your Flight Has Been Delayed or cancelled. What Should You Do?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Passenger Rights under EU 261 Rule

Under EC Regulation 261/2004, air passengers are entitled to compensation or refund from the airlines, if the airline was responsible for …

  • flight delays: if you reached the final destination with more than 3 hours delay
  • flight cancellations: if you were informed about flight cancellation without any prior notice of at least 0 to 14 days of departure
  • denied boarding: if you were denied to board a flight despite having a valid flight reservation due to overbooking.
  • missed connecting flight: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.

Whereas, if the flight disruptions were caused due to some extraordinary circumstances there is no compensation.

Examples of such circumstances include strike action (pilot strike, air traffic control strike, etc), security threats, tsunami, extreme bad weather conditions, or any ‘Act of God’.

Important: You do not have to be an EU citizen to claim compensation for London Stansted Airport (STN) delays. You can claim for flights’ departed from STN Airport with any airline, or landed at Stansted Airport with an EU-registered airline.

London Stansted Airport flight delays

Under EU Regulation 261/2004, you are entitled to financial compensation or refund for longer flight delays.

Let’s understand, under what circumstances you can claim compensation and when you can ask for a refund.

Stansted Airport arrivals delay

For flight delays over three hours on arrivals, you could be entitled to compensation up to 600€ (or £510).

Flight departure delays

If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:

For 2 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.

Stansted Airport Flight Cancellations

If you were informed about Stansted cancelled flight without prior notice of at least 14 days, you can either apply for a refund, or you may ask for an alternate flight.

If your alternate flight delays for more than 2 hours, you could be eligible for compensation. You can claim compensation between 125€ and 600€ depending upon ….

  1. days you were informed before
  2. length of delay, and
  3. route distance

Missed Flight Connection

You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261, if …

  • the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
  • the delay at the final destination is more than three hours.

Was your flight cancelled without any notice?

Claim Compensation

Am I eligible to claim compensation?

EC Regulation 261/2004 is European law, it applies to EU airspace. You do not have to be an EU citizen to claim delayed flight compensation.

It states that you can claim for flights departed from an airport located in the EU Member States (with any airline), or arrived at an airport located in the EU Member States with an EU regulated airline.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Thus you are eligible for compensation under EC 261 Regulation.

How to claim compensation for delayed or cancelled flights?

We are specialized in helping airline passengers to get their British airways compensation claim from the airline quickly.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information About London Stansted Airport

Stansted Airport is located in Stansted Mountfitchet, 42 miles northeast of Central London. Since 2013, it’s owned and operated by Manchester Airports Group, before it was owned by BAA.

Stansted Airport is known to be the 4th busiest airport in the United Kingdom in terms of the number of passengers carried, after London Heathrow, London Gatwick and Manchester Airport.

It serves as a base for the number of low-cost airlines. Whereas, it’s the largest base for Ryanair, the low-cost carrier, which takes passengers to more than 130 destinations across Europe and the World.

As per the Wikipedia report, in 2018, the total passengers’ traffic at Stansted Airport was around 28 million passengers.


IATA code of Stansted Airport is “STN” and the ICAO code is “EGSS”.

aer lingus flight
Source: Oxyman [ CC BY-SA ]
Stansted Airport Terminal & Satellite Buildings
The airport has one main terminal and 3 separate passenger satellite buildings in which the gates are located. One of the buildings is connected by air-bridge and the other two is connected by Airport Transit System.

The main terminal is divided into three sections: check-in desk and main concourse located at the front, Departures located at back left and Arrivals located at back right.

A newly built additional building in 2016 called APV (Advanced Passenger Vehicle) used by Ryanair during peak hours.

81-88Used for UK domestic flights and some international departures

Airport Satellite Building Gates Assigned to…
Satellite 1 1-19 most of the airlines, except Ryanair.
Satellite 2 20-39 Ryanair, Lauda and Jet2 airlines.
Satellite 3 40-59 Ryanair Airlines
APV 90-93 Ryanair, during peak hours
Stansted Airport Check-in
The check-in zone is available at the front of the main terminal. Please check the information board to find out which check-in desks you need. The airport also has an online check-in facility for your own comfort.
Stansted Airport Destination
Airlines Country Destinations
Ryanair Spain Almeria, Ibiza, Girona, Alicante, Barcelona, Castellón, Fuerteventura, Gran Canaria, Lanzarote, Madrid, Malaga, Murcia, Palma, Reus, Santander, Santiago de Compostela, Seville, Tenerife, Valencia, Zaragoza, Almería, Girona
Italy Alghero, Comiso, Ancona, Bari, Bergamo, Bologna, Brindisi, Genoa, Lamezia Terme, Milan–Malpensa, Naples, Palermo, Perugia, Pescara, Pisa, Rome, Trieste, Turin, Venice, Verona, Alghero
France Brive, Grenoble, Bergerac, Biarritz, Bordeaux, Carcassonne, Dinard, Poitiers, Toulouse, Brive-la-Gaillarde, Clermont-Ferrand, Dole
Poland Bydgoszcz,Gdańsk, Katowice, Kraków, Lodz, Olsztyn-Mazury, Poznań, Rzeszow, Szczecin, Warsaw, Wrocław
Germany Berlin, Bremen, Cologne, Dortmund, Dresden, Frankfurt, Hamburg, Nuremberg
Greece Chania, Corfu, Cephalonia, Kos, Rhodes, Athens, Thessaloniki
France La Rochelle, Limoges, Lourdes, Marseille, Nantes, Nice
Portugal Ponta Delgada, Faro, Lisbon, Ponta Delgada
Croatia Pula, Rijeka, Zadar, Jerez de la Frontera
Morocco Agadir, Essaouira, Fez, Marrakesh, Rabat
Ireland Belfast, Cork, Dublin, Kerry, Shannon
Denmark Aalborg, Aarhus, Bilund, Denmark
Lithuania Kaunas, Palanga, Vilnius
Czechia Brno, Ostrava, Prague
Sweden Gothenburg, Stockholm
Norway Oslo, Sandefjord
Bulgaria Plovdiv, Sofia
Ukraine Kyiv, Lviv
Slovakia Bratislava
Montenegro Podgorica
Norway Sandefjord
Romania Bucharest
Netherlands Eindhoven
Hungary Budapest
Austria Salzburg
Cyprus Paphos
Estonia Tallinn
Latvia Riga Spain Alicante, Fuerteventura, Gran Canaria, Lanzarote, Málaga, Tenerife, Almería, Girona, Ibiza, Menorca, Murcia, Palma de Mallorca, Reus
Greece Chania, Corfu, Heraklion, Kefalonia, Kos, Rhodes, Thessaloniki, Zakynthos
Turkey Antalya, Bodrum, Dalaman, Izmir
Croatia Dubrovnik, Pula, Split
Italy Naples, Turin, Verona
France Grenoble, Lyon, Nice
Austria Innsbruck, Salzburg
Germany Friedrichshafen
Cyprus Larnaca, Paphos
Portugal Faro, Funchal
Bulgaria Burgas
Switzerland Geneva
Malta Malta
Easyjet France Nice, Paris , Bastia, Grenoble, Lyon
Spain Bilbao, Málaga, Palma de Mallorca, Ibiza, Menorca
Ireland Belfast
United Kingdom Edinburgh, Glasgow
Italy Cagliari, Naples
Croatia Dubrovnik, Split
Turkey Bodrum, Dalaman
Slovenia Ljubljana
Greece Zakynthos
Netherlans Amsterdam
Israel Tel Aviv
Egypt Hurghada
Switzerland Geneva
Germany Munich
Czech Republic Prague
TUI Airways Spain Gran Canaria, Tenerife, Ibiza, Lanzarote, Menorca, Palma de Mallorca
Greece Corfu, Heraklion, Kefalonia, Kos, Rhodes, Zakynthos
Austria Innsbruck, Salzburg
Turkey Antalya, Dalaman
Cyprus Larnaca, Paphos
Egypt Hurghada
France Chambéry
Bulgaria Burgas
Portugal Faro
Italy Turin
British Airways Spain Ibiza, Málaga, Palma de Mallorca
Germany Berlin
Italy Florence
France Chambéry
Greece Mykonos
Portugal Faro
Titan Airways France Calvi, Chambéry, Tarbes
Greece Preveza
Croatia Zadar
Air Corsica France Ajaccio, Bastia, Calvi, Figari
Pegasus Airlines Turkey Istanbul, Izmir
Ural Airlines Russia Moscow
Air India India Amritsar, Mumbai
Freebird Airlines Turkey Antalya, Dalaman
Air Senegal Senegal Dakar
Scandinavian Airlines Denmark Copenhagen
Austrian Airlines Austria Innsbruck
Air Moldova Moldova Chisinau
Aurigny United Kingdom Guernsey
Eurowings Austria Salzburg
Albawings Albania Tirana
Lauda Austria Vienna
Emirates United Arab Emirates Dubai
Stansted Airport News
Get all the latest news or updates on scheduled flights, Stansted arrivals, and departures, etc, on their official website.
Stansted Airport Weather Delays
Mainly the reason behind Stansted Airport delays is extreme weather, or air traffic congestion. In such adverse weather conditions, or when it’s not your fault you should check your flight’s status and speak to your airline crew, or alternatively look for your rights.

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Esenia Ulbrich

Esenia Ulbrich

Founder & Legal Head

Esenia Ulbrich is the founder of ClaimFlights and heads the legal team. She holds a master's in business administration and loves sailing in the Saronic Gulf, hiking in the Alpes, and spending time with her daughter.

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