Amsterdam Flight Delays or Cancellations
If the flights to and from Amsterdam Airport were delayed or cancelled, air passengers could be entitled to compensation up to 600€ under EC 261 rule.
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Schiphol Amsterdam Airport flight delay or cancellation
Are you one of the victims facing Amsterdam Airport delays or cancellations, and don’t know how to go about it?
You may have the right to compensation or refund. Here is all you need to know about, whether your flight was delayed or cancelled.
- You reached the final destination later than 3 hours
- You have been departed from Amsterdam Airport Schiphol (AMS)
- You arrived at Amsterdam Airport with an EU-registered airline
- And, the delay was not due to extraordinary circumstances
The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.
How much can you claim for Amsterdam Airport delays ?
The amount that you can claim depends on the length of the delay and distance of your flight:
(up to 1500 km)
(1501 to 3500 km)
(more than 3500 km)
|e.g. Frankfurt to Madrid||e.g. Frankfurt to Turkey||e.g. Frankfurt to New York|
* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.
Your Flight Has Been Delayed or cancelled. What Should You Do?
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Note Arrival Time
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Passenger Rights under EU 261 Rule
Under EC Regulation 261/2004, air passengers are entitled to compensation or refund from the airlines, if the airline was responsible for …
- ☛flight delays: if you reached the final destination with more than 3 hours delay
- ☛flight cancellations: if you were informed about flight cancellation without any prior notice of at least 0 to 14 days of departure
- ☛denied boarding: if you were denied to board a flight despite having a valid flight reservation due to overbooking.
- ☛missed connecting flight: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.
Whereas, if the flight disruptions were caused due to some extraordinary circumstances there is no compensation.
Examples of such circumstances include strike action (pilot strike, air traffic control strike, etc), security threats, tsunami, extreme bad weather conditions, or any ‘Act of God’.
Important: You do not have to be an EU citizen to claim compensation for Schiphol Airport (AMS) delays. You can claim for flights’ departed from AMS airport with any airline, or arrived at AMS Airport with an EU-registered airline.
Amsterdam Airport flight delays
Under EU Regulation 261/2004, you are entitled to financial compensation or refund for longer flight delays.
Let’s understand, under what circumstances you can claim compensation and when you can ask for a refund.
Amsterdam Airport arrival delays
For flight delays over three hours on Amsterdam Schiphol arrivals, you could be entitled to compensation up to 600€ (or £510).
Flight departure delays
If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:
For 2 Hours Flight Delays
For 5 Hours Flight Delays
Hotel accommodation & transport facility for an overnight delay.
Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.
Amsterdam Schiphol Airport cancelled flights
If your flight to or from Amsterdam has been cancelled without prior notice of at least 14 days, you can either apply for a refund or ask for an alternate flight.
If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.
The amount of compensation is between 125€ and 600€ depending upon …
- days you were informed before
- length of delay, and
- route distance
Whereas, for Amsterdam flights cancelled due to extraordinary circumstances, you are not eligible for compensation.
Missed Flight Connection
You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261, if …
- → the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
- → the delay at the final destination is more than three hours.
Am I eligible to claim compensation?
EC Regulation 261/2004 is European law, it applies to EU airspace. You do not have to be an EU citizen to claim delayed flight compensation.
It states that you can claim for flights departed from an airport located in the EU Member States (with any airline), or arrived at an airport located in the EU Member States with an EU regulated airline.
|Origin and Destination||EU Airline||Non-EU Airline|
|EU ✈ EU||✅||✅|
|EU ✈ Non-EU||✅||✅|
|Non-EU ✈ EU||✅||❌|
|Non-EU ✈ Non-EU||❌||❌|
How to claim compensation for delayed or cancelled flights?
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Useful Information About Amsterdam Airport Schiphol
Handling over millions of passengers over domestic and international flights makes Amsterdam Airport as the 3rd busiest airport in Europe in terms of passenger volume.
As per the Wikipedia report, In 2019, the total passengers’ traffic of Schiphol Airport was around 71 million passengers.
IATA & ICAO Code
The IATA code of Amsterdam Airport is “AMS” and the ICAO code is “EHAM”.
Hub, and Base
AMS Airport serves as the main base for EasyJet and Level. It is operating as a hub for TUI fly Netherlands, Martinair, Transavia, KLM Cityhopper, and for KLM flights.
How many terminals are there at Amsterdam Airport?
Departure Hall 1: It consists of Pier B and C, both the piers are dedicated to Schengen areas (26 European states) and shares D-Pier with Departure Hall 2. Pier B and C have 14 and 21 gates respectively.
Departure Hall 2: It consists of Pier D and E. Pier D has two levels; lower and upper. The lower level is dedicated to Non-European flights and the upper level is dedicated to European flights.
Departure Hall 3: It consists of three Piers F, G and H/M. Pier F has 8 gates and is dedicated to KLM, Kenya Airlines, China Airlines, and other SkyTeam members.
Pier G has 13 gates and it is dedicated to Non-European Countries. Pier H and M consists of 7 shared gates. Pier H is dedicated to Non-European flights and M is dedicated to European flights.
Airlines & Destinations:
|Norwegian Air Shuttle||United States||New York-JFK, Los Angeles|
|United Arab Emirates||Abu Dhabi|
|KLM Airlines||France||Bordeaux, Lyon, Montpellier, Nice, Paris-Charles de Gaulle, Toulouse|
|United Kingdom||Birmingham, London-Heathrow, Manchester, Newcastle upon Tyne|
|Germany||Berlin-Tegel, Hamburg, Munich, Nuremberg, Stuttgart|
|Spain||Alicante, Barcelona, Bilbao, Madrid, Valencia|
|Russia||Moscow-Sheremetyevo, Saint Petersburg|
|Italy||Milan-Linate, Rome-Fiumicino, Venice|
|Norway||Bergen, Oslo, Stavanger|
|Transavia||Spain||Alicante, Barcelona, Fuerteventura, Gran Canaria, Ibiza, La Palma, Lanzarote, Malaga, Palma de Mallorca, Seville, Tenerife, Valencia|
|Italy||Bari, Catania, Naples, Turin, Venice|
|Portugal||Faro, Funchal, Lisbon, Porto|
|France||Bergerac, Paris-Orly, Nice|
|Israel||Tel Aviv-Ben Gurion|
|EasyJet||United Kingdom||Bristol, Liverpool, London (Gatwick, Luton & Stansted), Manchester, Glasgow, Edinburgh|
|Italy||Catania, Milan (Linate & Malpensa), Naples, Olbia, Rome, Venice|
|France||Bordeaux, Lyon, Marseille, Nice, Toulouse|
|Spain||Malaga, Palma de Mallorca|
|Flybe||United Kingdom||Birmingham, Doncaster/Sheffield, Exeter, London-City, Manchester, Nottingham/East Midlands, Southampton, Dundee|
|Delta Air Lines||Unites States||Minneapolis/St. Paul, Seattle/Tacoma, New York-JFK, Portland, Boston, Detroit, Newark|
Amsterdam Airport News
Schiphol Airport Weather Delays
One of the significant reasons behind delays at Schiphol Airport is when the runways are covered in snow.
Dozens of flights get affected every day due to bad weather or other circumstances. The weather can be a real headache when you want to fly.
In such circumstances when it’s not your fault, you should check your flight’s status and speak to the airline crew, or alternatively, you can look for compensation.
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