Heathrow Flight Delays or Cancellations

For Heathrow flight delays or cancellations, you could be entitled to compensation up to 600€ under EU law EC 261.

Enter your flight details and check how much you can claim.

Heathrow flight delay or cancellation rights

Are you one of the victims facing delays at Heathrow, or cancellations, and don’t know how to go about it?

Here is all you need to know when your flight was delayed or cancelled. You may have the right to compensation or refund.

You may be eligible for compensation if …

  1. You reached the final destination later than 3 hours
  2. You were departed from Heathrow Airport
  3. You arrived at Heathrow Airport with EU-registered airline
  4. And, the delay was not due to extraordinary circumstances

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

How much you can claim?

What to do if your flight was delayed or cancelled?

  • Ask the airline for a reason behind flight disruption
  • Get confirmation in writing from the airlines’ customer service
  • Note the actual arrival time, when you landed at the final destination
  • Collect additional evidence (e.g. photos, boarding pass, receipts, etc.)
  • Check if you are eligible for compensation
  • Assign us with your case for a hassle-free claim

Passenger Rights under EU 261 Rule

Under EC Regulation 261/2004, air passengers are entitled to compensation or refund from the airlines for longer flight delays, cancellations and denied boarding due to overbooking.

In these cases, you can claim compensation, if the airline was responsible for …

  • ✔ flight delays: if you reached the final destination with more than 3 hours delay
  • ✔ flight cancellations: if you were informed about flight cancellation without any prior notice of at least 0 to 14 days of departure
  • ✔ denied boarding: if you were denied to board your flight due to overselling of flight tickets.
  • ✔ missed connecting flight: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.

Whereas, if the flight disruptions were caused due to some extraordinary circumstances there is no compensation.

Examples of such circumstances include strike action (pilot strike, air traffic control strike etc), security threats, tsunami, extreme bad weather conditions, or any ‘Act of God’.

Important: You do not have to be an EU citizen to claim compensation for London Heathrow (LHR) delays. You can claim for flights’ departed from LHR Airport with any airline, or arrived at LHR Airport with a EU-registered airline.

London Heathrow Flight Delays

Under EU Regulation 261/2004, you are entitled to financial compensation or refund for longer flight delays.

Let’s understand, under what circumstances you can claim compensation and when you can ask for a refund.

Heathrow arrivals delays

For flight delays over three hours on arrivals, you could be entitled to compensation up to 600€ (or £510).

How much can you claim for Heathrow Airport delays?

The amount that you can claim depends on the length of the delay and distance of your flight:

Origin and Destination Travel Distance Compensation
Within EU Less than 1500 km 250€
Over 1500 km 400€
Between EU Airport – Non EU Airport Less than 1500km 250€
Between 1500 to 3500 km 400€
Over 3500 km 600€

Heathrow departure delays

When the flight delays over 2 hours, the airline must offer you …

  • free meals and refreshments
  • 2 free phone calls, and access to email or fax

For flight delays of more than 5 hours

  • You should be re-routed to the earliest available flight. Alternatively if you were not willing to travel, you can ask for a refund.
  • For an overnight delay or when stay becomes necessary, hotel accommodation and transport facility is the airlines’ responsibility.
Important: If your flight was diverted to any other airport and you reached the final destination later than 3 hours, you could be entitled to compensation up to 600€.

Heathrow Flight Cancelled Flights

Heathrow flights’ cancelled without prior notice of at least 14 days, you can either apply for a refund, or you may ask for an alternate flight.

If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.

The amount of compensation is between 125€ and 600€ depending upon …

  • days you were informed before
  • length of delay, and
  • route distance

How much you can claim?

Missed Flight Connection

You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261, if …

  • the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
  • the delay at the final destination is more than three hours.

How to claim compensation for Heathrow Airport flight delays?

With ClaimFlights, you can ask for compensation in just 3 simple steps

  1. Fill in your flight details into our compensation checker tool. It just takes 2 minutes to fill the claim form.
  2. Get to know if you’re eligible for compensation. For a hassle-free claim, assign us your case by signing the digital contract.
  3. Our claim experts work on behalf of you to fight for your rights. If needed even goes to court, without any legal action fee.

On a successful claim, we charge a success fee of 25% + VAT, and left payment is directly paid into your bank account. We do not charge any admin fee, or wire transfer fee.

Why choose “ClaimFlights”?

  • No win = No fees. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal action fee, or admin fee (even if we have to take your case to court)
  • Close to 100% success in court
  • Success Fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Best Payout when compared with the other flight delay claim companies
  • Test Winner in many flight delay provider tests

Let us fight for your rights !

Useful Information On:

London Heathrow Airport

As one of the largest airports in the world, Heathrow Airport has its own string of challenges as it has to deal with a large stream of passengers on a daily basis.

Heathrow, LHR Airport is the second busiest in the world by international passenger traffic and also ranks the world’s seventh busiest airport in terms of passengers’ traffic.

As per the Wikipedia report, In 2019, total passengers traffic of Heathrow Airport was around 80.9 million passengers.

Along with Stansted, Luton, Southend, London City, and Gatwick, Heathrow is one of six airports with scheduled services serving the air passengers to or from London, UK.


The IATA code of Heathrow Airport is “LHR”.

Hub, and Base

London LHR Airport serves as the main base for Virgin Atlantic Airline and is operating as a hub for British Airways.

Heathrow Airport Terminals

The Airport has four terminals: Terminal 2, Terminal 3, Terminal 4 and Terminal 5. All terminals lie within the Travel Zone with free travel between the terminals.

Terminal 2 is also known as Queen’s Terminal and it has all the facilities for a traveller such as 52 shops, cooling station for chilled water and bars.

Terminal 4 is connected to Terminal 2 and Terminal 3.

You can avail Heathrow Express trains and the Underground Piccadilly line for transfers from Terminals 2 and 3 to Terminals 4 and 5.

The UK Government has also proposed a high-speed rail link between Heathrow and Gatwick airport called Heathwick.

Heathrow Airport Terminal
Source: Warren Rohner [CC BY-SA]

Terminal Assigned for
Terminal 2 Star Alliance and few non-aligned airlines flights.
Terminal 3 Oneworld Airlines such as Virgin Atlantic, Delta Air Lines, Middle East Airlines and several non-aligned airlines.
Terminal 4 SkyTeam such as Malaysia Airlines, Qatar Airways and most non-aligned airlines.
Terminal 5 British Airways and Iberia airlines flights.

Heathrow Airport Check-in

There are several check-in zones available across all the terminals. Airport has many check-in facilities such as Terminal 2 has self-service check-in machines, online and mobile check-in.

Heathrow Airport News

Get all the latest news or updates on scheduled flights, LHR arrivals and departures etc. on their official website here.

Heathrow Airport Weather

The major cause of Heathrow Airport weather warnings and frequent delays is due to the snow or ice over the runways. Weather warnings could come down to lots of causes such as wind, snow, fog and heavy rainfall.

In such circumstances when it’s not your fault, you should check your flight’s status and speak to the airline crew, or alternatively read on your rights.

There is a lot of information to take in, right?

If you have any further questions to determine whether you can claim or not, read the following guides.

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