Heathrow Flight Delays or Cancellations
For Heathrow flight delays or cancellations, you could be entitled to compensation up to 600€ under EU law EC 261.
Enter your flight details and check how much you can claim
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Heathrow flight delay or cancellation rights
Are you one of the victims facing delays at Heathrow, or cancellations, and don’t know how to go about it?
Here is all you need to know when your flight was delayed or cancelled. You may have the right to compensation or refund.
You may be eligible for compensation if …
- You reached the final destination later than 3 hours
- You were departed from Heathrow Airport
- You arrived at Heathrow Airport with EU-registered airline
- And, the delay was not due to extraordinary circumstances
The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.
How much can you claim for Heathrow Airport delays ?
The amount that you can claim depends on the length of the delay and distance of your flight:
(up to 1500 km)
(1501 to 3500 km)
(more than 3500 km)
|e.g. Frankfurt to Madrid||e.g. Frankfurt to Turkey||e.g. Frankfurt to New York|
* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.
Your Flight Has Been Delayed or cancelled. What Should You Do?
Ask a reason for delay
Note Arrival Time
Claim Money Back
Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.
Passenger Rights under EU 261 Rule
Under EC Regulation 261/2004, air passengers are entitled to compensation or refund from the airlines for longer flight delays, cancellations and denied boarding due to overbooking.
In these cases, you can claim compensation, if the airline was responsible for …
- ☛flight delays: if you reached the final destination with more than 3 hours delay
- ☛flight cancellations: if you were informed about flight cancellation without any prior notice of at least 0 to 14 days of departure
- ☛denied boarding: if you were denied to board a flight despite having a valid flight reservation due to overbooking.
- ☛missed connecting flight: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.
Whereas, if the flight disruptions were caused due to some extraordinary circumstances there is no compensation.
Examples of such circumstances include strike action (pilot strike, air traffic control strike etc), security threats, tsunami, extreme bad weather conditions, or any ‘Act of God’.
Important: You do not have to be an EU citizen to claim compensation for London Heathrow (LHR) delays. You can claim for flights’ departed from LHR Airport with any airline, or arrived at LHR Airport with a EU-registered airline.
London Heathrow Flight Delays
Under EU Regulation 261/2004, you are entitled to financial compensation or refund for longer flight delays.
Let’s understand, under what circumstances you can claim compensation and when you can ask for a refund.
Heathrow arrivals delays
For flight delays over three hours on arrivals, you could be entitled to compensation up to 600€ (or £510).
Flight departure delays
If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:
For 2 Hours Flight Delays
For 5 Hours Flight Delays
Hotel accommodation & transport facility for an overnight delay.
Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.
Heathrow Flight Cancelled Flights
Heathrow flights’ cancelled without prior notice of at least 14 days, you can either apply for a refund, or you may ask for an alternate flight.
If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.
The amount of compensation is between 125€ and 600€ depending upon …
- days you were informed before
- length of delay, and
- route distance
Missed Flight Connection
You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261, if …
- → the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
- → the delay at the final destination is more than three hours.
Am I eligible to claim compensation?
EC Regulation 261/2004 is European law, it applies to EU airspace. You do not have to be an EU citizen to claim delayed flight compensation.
It states that you can claim for flights departed from an airport located in the EU Member States (with any airline), or arrived at an airport located in the EU Member States with an EU regulated airline.
|Origin and Destination||EU Airline||Non-EU Airline|
|EU ✈ EU||✅||✅|
|EU ✈ Non-EU||✅||✅|
|Non-EU ✈ EU||✅||❌|
|Non-EU ✈ Non-EU||❌||❌|
How to claim compensation for delayed or cancelled flights?
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Useful Information About London Heathrow Airport
As one of the largest airports in the world, Heathrow Airport has its own string of challenges as it has to deal with a large stream of passengers on a daily basis.
Heathrow, LHR Airport is the second busiest in the world by international passenger traffic and also ranks the world’s seventh busiest airport in terms of passengers’ traffic.
As per the Wikipedia report, In 2019, total passengers traffic of Heathrow Airport was around 80.9 million passengers.
Along with Stansted, Luton, Southend, London City, and Gatwick, Heathrow is one of six airports with scheduled services serving the air passengers to or from London, UK.
The IATA code of Heathrow Airport is “LHR”.
Hub, and Base
London LHR Airport serves as the main base for Virgin Atlantic Airline and is operating as a hub for British Airways..
Terminal 2 is also known as Queen’s Terminal and it has all the facilities for a traveller such as 52 shops, cooling station for chilled water and bars.
Terminal 4 is connected to Terminal 2 and Terminal 3.
You can avail Heathrow Express trains and the Underground Piccadilly line for transfers from Terminals 2 and 3 to Terminals 4 and 5.
The UK Government has also proposed a high-speed rail link between Heathrow and Gatwick airport called Heathwick.
|Terminal 2||Star Alliance and few non-aligned airlines flights.|
|Terminal 3||Oneworld Airlines such as Virgin Atlantic, Delta Air Lines, Middle East Airlines and several non-aligned airlines.|
|Terminal 4||SkyTeam such as Malaysia Airlines, Qatar Airways and most non-aligned airlines.|
|Terminal 5||British Airways and Iberia airlines flights.|
Heathrow Airport Destinations
|British Airways||United States||Las Vegas, Miami, Denver, Phoenix-Sky Harbor, Los Angeles, Boston, Newark, San Francisco, New York-JFK, Dallas/Fort Worth, Houston, Chicago-O’Hare, Atlanta, Washington-Dulles, Austin, Baltimore, Philadelphia, San Diego, Seattle/Tacoma|
|United Kingdom||Manchester, Newcastle upon Tyne, Leeds/Bradford, Belfast, Inverness, Aberdeen, Edinburgh, Glasgow|
|Italy||Bologna, Catania, Milan (Linate & Malpensa), Pisa, Rome-Fiumicino, Venice-Marco Polo|
|Germany||Dusseldorf, Berlin-Tegel, Hamburg, Hanover, Munich, Stuttgart, Frankfurt|
|France||Lyon, Marseille, Paris (Charles de Gaulle & Orly), Nice, Toulouse|
|Spain||Barcelona, Bilbao, Gibraltar, Palma de Mallorca, Madrid, Ibiza|
|China||Beijing, Chengdu, Shanghai-Pudong, Hong Kong|
|India||Delhi, Mumbai, Bangalore, Chennai, Hyderabad|
|Brazil||Rio de Janeiro-Galeao, Sao Paulo-Guarulhos|
|Canada||Toronto-Pearson, Calgary, Vancouver|
|Norway||Oslo-Gardermoen, Bergen, Stavanger|
|Russia||Moscow-Domodedovo, St Petersburg|
|Middle East||Kuwait, Bahrain, Beirut, Muscat|
|Switzerland||Basel/Mulhouse, Geneva, Zurich|
|South Africa||Cape Town, Johannesburg-Tambo|
|Japan||Tokyo (Haneda & Narita)|
|Israel||Tel Aviv-Ben Gurion|
|United Arab Emirates||Abu Dhabi, Dubai|
|Saudi Arabia||Jeddah, Riyadh|
|Costa Rica||San Jose|
|Virgin Atlantic||United States||Boston, Los Angeles, Miami, New York-JFK, Newark, San Francisco, Washington-Dulles|
|China||Hong Kong, Shanghai-Pudong|
|United Arab Emirates||Dubai|
|EasyJet||United Kingdom||Bristol, Edinburgh, Liverpool, London (Gatwick & Luton)|
|Spain||Paris-Charles de Gaulle|
|Scandinavian Airlines||Norway||Oslo-Gardermoen, Stavanger|
|Air India||India||Ahmadabad, Delhi, Mumbai|
|Royal Brunei Airlines||Brunei||Bandar Seri Begawan|
|United Arab Emirates||Dubai|
|United Arab Emirates||Dubai|
|Vietnam Airlines||China||Ho Chi Minh City|
|Air New Zealand||United States||Los Angeles|
|American Airlines||United States||Charlotte, Chicago-O’Hare, Dallas/Fort Worth, Los Angeles, Miami, New York-JFK, Philadelphia, Raleigh/Durham|
|Air Canada||Canada||Calgary, Halifax, Montreal-Trudeau, Ottawa, St. John’s/Newfoundland, Toronto-Pearson, Vancouver|
|United Airlines||United States||Chicago-O’Hare, Houston, Los Angeles, Newark, San Francisco, Washington-Dulles|
|Delta Air Lines||United States||Boston, New York-JFK, Atlanta, Detroit, Minneapolis/St. Paul, Philadelphia|
|Iberia Express||Spain||Asturias, Las Palmas de Gran Canaria, Palma de Mallorca, Tenerife|
|Royal Air Maroc||Morocco||Casablanca, Marrakech, Tangier|
|Aer Lingus||Ireland||Belfast, Cork, Dublin, Shannon|
|Pakistan International Airlines||Pakistan||Islamabad, Karachi, Lahore|
|Eurowings||Germany||Dusseldorf, Hamburg, Stuttgart, Cologne|
|Vueling||Spain||A Coruna, Barcelona|
|Swiss International Air Lines||Switzerland||Geneva, Zurich|
Heathrow Airport Check-in
Heathrow Airport News
Heathrow Airport Weather
In such circumstances when it’s not your fault, you should check your flight’s status and speak to the airline crew, or alternatively read on your rights.
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Esenia Ulbrich is the founder of ClaimFlights and heads the legal team. She holds a master's in business administration and loves sailing in the Saronic Gulf, hiking in the Alpes, and spending time with her daughter.
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