London Heathrow Airport Flight Delays Or Cancellations

For London Heathrow Airport flight delays or cancellations, you may have the right to compensation under EU Regulation 261/2004.

You may demand up to 600€ from the airlines.

Heathrow Airport Flights’ Delayed or Cancelled

Here is all you need to know when your London Heathrow Airport flight was delayed or cancelled. You may have the right to compensation or refund from the airlines.

You may be eligible for compensation if …

  1. your flight arrived with a delay of more than 3 hours
  2. you have been departed from an EU airport
  3. you arrived at an EU airport with an EU-registered airline
  4. the delay was not due to any extraordinary circumstances

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

Enter your flight and check how much you can claim: Check your flight for free.

What should you do if your flight was delayed?

  • ✔ ask the airline for the reason behind flight disruption
  • ✔ get a confirmation in writing from the airlines' customer service
  • ✔ note the actual arrival time (i.e., when the plane door was opened)
  • ✔ collect additional evidence (e.g. photos, boarding pass, receipts, etc.)
  • ✔ enter your flight details into our claim form
  • ✔ check if you are eligible for compensation
  • ✔ assign us with your case for a hassle-free claim (we work on a "No Win = No Fee" basis)

Passenger Rights under EU 261 Rule

Under EC Regulation 261/2004, air passengers are entitled to compensation or refund from the airlines for longer flight delays, cancellations and denied boarding due to overbooking.

In these cases, you can claim compensation, if the airline was responsible for …

  • ➤ flight delays: if you reached the final destination with more than 3 hours delay.
  • ➤ flight cancellations: if you were informed about flight cancellation without any prior notice of at least 0 to 14 days of departure.
  • ➤ denied boarding: if you were denied to board your flight due to overselling of flight tickets.
  • ➤ missed connecting flight: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.

Whereas, if the flight disruptions were caused due to some extraordinary circumstances there is no compensation.

Examples of such circumstances include security threats, strike, tsunami, extreme bad weather conditions, or any 'Act of God'.

To read more about your right to reimbursement, continue reading at EC261 - EU air passenger rights.

Heathrow Airport Flight Delays

You are eligible for plane delay compensation if ...

  • ✔ your flight had 3+ hours delay at the arrival airport, i.e., at the final destination
  • ✔ you were departed from EU airport, or arrived at EU airport with EU-registered airline

Within EU:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • And over 1,500 km, you can claim up to 400€

Between EU Airport And Non-EU Airport:

  • If you travel up to 1,500 km or less, then you can claim up to 250€
  • If the distance is between 1,500 - 3,500 km, then you can claim up to 400€
  • And, if the distance is over 3500 km and the delay goes beyond 4 hours, you can claim financial compensation up to 600€

You may be interested in this topic: An Ultimate Guide on Flight Delay Compensation

Rights for departure delays

When the flight delays over 2 hours during departure, the airline must offer you ...

  • free meals and refreshments
  • 2 free calls, email or fax service

For flight delays of more than 5 hours

  • you should be re-routed to the earliest available flight. Alternatively, you can ask for a refund of the ticket cost (which should be credited within 7 working days), if you were not willing to travel
  • hotel accommodation and transport facility between airport and hotel for an overnight delay, or when stay becomes necessary

In addition to it, if you reached your final destination with a delay of more than 3 hours, you are entitled to compensation too, from the airline.

You may be interested in this topic: My flight was delayed, what are my rights?

Heathrow Airport Flight Cancellations

If your flight was cancelled without prior notice of at least 14 days, you may ask for flight cancellation compensation or get a refund.

There are two options available for you to choose from ...

  1. You can either apply for a ticket refund, or
  2. You may ask for the change of flight or an alternate flight.

If your alternate or replacement flight gets delayed beyond the scheduled arrival time, you are entitled to cancelled flight compensation.

The amount varies between 125€ and 600€ depending upon …

  • days you were informed before
  • length of delay, and
  • route distance

You may be interested in this topic: My flight was cancelled, can I claim compensation?

Denied Boarding due to Overbooking

If you were denied boarding, you may be eligible for compensation under the European Regulation EC261 up to 600€ if …

  • you have presented yourself on time for check-in, and
  • you have a valid flight reservation and travel documentation, and
  • you were denied boarding due to overbooking (overselling of flight tickets), and
  • you didn't voluntarily give up your seat

If you were denied to board the flight due to overbooking, you should be re-routed to the earliest available flight.

Alternatively, you can ask for a refund of the ticket cost (which should be credited in the next 7 working days), if you are not willing to travel.

If you had been stranded at the airport for your replacement flight, it's your right to ask for free:

  • meals and refreshments
  • 2 calls, email or fax service
  • hotel accommodation and transport facility (for an overnight delay, or when stay becomes necessary)

Missed Connecting Flight

A connecting flight is a flight booked under one booking number or in one booking event.

You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261, if …

→ the same airline operates your connecting flight(s) which you missed due to a problem on your first flight, and

→ the delay at the final destination is more than three hours.

Am I eligible to claim compensation?

EC Regulation 261/2004 is European law, it applies to EU airspace. You do not have to be an EU citizen to claim delayed flight compensation.

It states that you can claim for flights departed from an airport located in the EU Member States (with any airline), or arrived at an airport located in the EU Member States with an EU regulated airline.

Origin and Destination EU Airline Non-EU Airline
EU ✈ EU
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Thus you are eligible for compensation under EC 261 Regulation.

Calculate the amount airlines’ owes you

Passengers are often unaware of their rights and end up claiming a futile amount compared to what they are entitled to claim.

At “Claim Flights” we facilitate free flight delay compensation calculator. It helps you to calculate the amount that you can demand from the airline.

You can check for free the amount to claim from the airlines.

How to proceed with your claim?

  1. ✔ Gather proof of flight disruption

    • ➔ get a confirmation in writing from the airlines
    • ➔ take photos of the flight information board
    • ➔ gather contact details of co-passengers (who can act as a witness)
  2. ✔ Keep your documents ready

    • ➔ flight documents (flight ticket, boarding pass)
    • ➔ receipts or bills of additional costs (e.g. taxi, food & meals, and accommodation)
  3. ✔ Request compensation

    • enter your flight details
    • ➔ know the amount to claim (if you have any questions, read this guide)
    • ➔ fill the claim form (doesn't take more than 2 minutes)
    • ➔ you can choose "Claim Flights" to enforce your rights

How to claim compensation for Heathrow Airport delays?

In general, when passengers approach the airline, they were excused with reasons such as 'extraordinary circumstances', thus no compensation.

But, we know the actual reason behind the flight disruptions and help you with your claim.

To proceed with your claim, check your flight in our compensation checker tool.

All you have to do is provide us with your flight number, date of journey, and some further information.

If you further decide to claim through us, provide us with your personal details and assign us by signing the digital contract.

We work on a "No Win = No Fee" basis. You don't need to pay anything if we are not successful. You will not have financial risk. You pay only if we get money.

Our claim experts will work with various other teams to collect data so that everything goes smoothly.

Our claim experts have access to flight information such as the time by which the flight was delayed, the reason behind it, flights departure and arrival time, etc. making us more likely to win the compensation.

Don't be late, claim for your rights today

Why choose "Claim Flights"?

  • No win = No fees. Yes, you read it right, you need to pay nothing unless we win the case
  • No additional legal fee, or admin fee (even if we have to take your case to court)
  • Close to 100% success in court
  • Success fee 25% + VAT (no VAT, if you are a non-EU resident)
  • Top rated when compared with the other flight delay claim companies
  • Test winner in many flight delay provider tests

London-Heathrow Airport

Heathrow Airport is located in London, United Kingdom. IATA code of Heathrow Airport is LHR. London LHR Airport serves as the main base for Virgin Atlantic Airline and is operating as a hub for British Airways. London Heathrow LHR Airport is the busiest airport in the United Kingdom as well as in Europe in terms of passengers handled and also ranks the world’s sixth busiest airport in terms of total passengers’ traffic. In 2015, total passengers traffic of London-Heathrow Airport was around 75 million passengers.

Infrastructure of Heathrow LHR Airport

Heathrow Airport currently has 4 operational terminals; the oldest terminal i.e., Terminal 1 was closed in 2015. Heathrow LHR Airport has 2 parallel east-west runways. Terminal 2 of LHR airport also called as Queen’s Terminal, which is mostly used by the Star Alliance airlines members except Air India which uses Terminal 4, while Aer Lingus, Germanwings and Icelandair airlines also use this terminal. Terminal 3 mostly used for flight departures for long haul routes to international destinations. Terminal 4 mainly used by members of SkyTeam airlines alliances except Garuda Indonesia airline, use Terminal 3 for their flights. Terminal 5 were exclusively used by British Airways and Iberia Airlines flights. London-Heathrow Airport connects both domestic and international destinations with more than 80 airlines flights, flying to over 185 destinations in 84 countries of Europe, Middle East, Africa, Indian Subcontinent and North America.

List of Airlines & it’s destinations

Airline Country Cities/City
British Airways United States Las Vegas, Miami, Denver, Phoenix-Sky Harbor, Los Angeles, Boston, Newark, San Francisco, New York-JFK, Dallas/Fort Worth, Houston, Chicago-O’Hare, Atlanta, Washington-Dulles, Austin, Baltimore, Philadelphia, San Diego, Seattle/Tacoma
United Kingdom Manchester, Newcastle upon Tyne, Leeds/Bradford, Belfast, Inverness, Aberdeen, Edinburgh, Glasgow
Italy Bologna, Catania, Milan (Linate & Malpensa), Pisa, Rome-Fiumicino, Venice-Marco Polo
Germany Dusseldorf, Berlin-Tegel, Hamburg, Hanover, Munich, Stuttgart, Frankfurt
France Lyon, Marseille, Paris (Charles de Gaulle & Orly), Nice, Toulouse
Spain Barcelona, Bilbao, Gibraltar, Palma de Mallorca, Madrid, Ibiza
China Beijing, Chengdu, Shanghai-Pudong, Hong Kong
India Delhi, Mumbai, Bangalore, Chennai, Hyderabad
Brazil Rio de Janeiro-Galeao, Sao Paulo-Guarulhos
Canada Toronto-Pearson, Calgary, Vancouver
Norway Oslo-Gardermoen, Bergen, Stavanger
Russia Moscow-Domodedovo, St Petersburg
Middle East Kuwait, Bahrain, Beirut, Muscat
Switzerland Basel/Mulhouse, Geneva, Zurich
South Africa Cape Town, Johannesburg-Tambo
Sweden Gothenburg, Stockholm-Arlanda
Japan Tokyo (Haneda & Narita)
Poland Warsaw-Chopin, Krakow
Thailand Bangkok-Suvarnabhumi
Israel Tel Aviv-Ben Gurion
Denmark Copenhagen, Billund
Argentina Buenos Aires-Ezeiza
Iceland Reykjavik-Keflavik
Romania Bucharest-Otopeni
Kenya Nairobi-Kenyatta
Austria Vienna, Salzburg
United Arab Emirates Abu Dhabi, Dubai
Jordan Amman-Queen Alia
Turkey Istanbul-Ataturk
Luxembourg Luxembourg City
Saudi Arabia Jeddah, Riyadh
Ukraine Kiev-Boryspil
Nigeria Lagos, Abuja
Malaysia Kuala Lumpur
Mexico Mexico City
Netherlands Amsterdam
Hungary Budapest
Finland Helsinki
Belgium Brussels
Costa Rica San Jose
Cyprus Larnaca
Portugal Lisbon
Czech Republic Prague
Greece Athens
Australia Sydney
Ireland Dublin
Angola Luanda
Singapore Changi
Croatia Zagreb
Ghana Accra
Egypt Cairo
Bulgaria Sofia
Qatar Doha
Virgin Atlantic United States Boston, Los Angeles, Miami, New York-JFK, Newark, San Francisco, Washington-Dulles
China Hong Kong, Shanghai-Pudong
South Africa Johannesburg-Tambo
Georgia Atlanta
United Arab Emirates Dubai
India Delhi
Nigeria Lagos
EasyJet United Kingdom Bristol, Edinburgh, Liverpool, London (Gatwick & Luton)
Spain Paris-Charles de Gaulle
Italy Milan-Malpensa
Portugal Lisbon
France Lyon
Scandinavian Airlines Norway Oslo-Gardermoen, Stavanger
Sweden Stockholm-Arlanda
Denmark Copenhagen
Air India India Ahmadabad, Delhi, Mumbai
United States Newark
EVA Air Thailand Bangkok-Suvarnabhumi
Taiwan Taipei-Taiyuan
Royal Brunei Airlines Brunei Bandar Seri Begawan
United Arab Emirates Dubai
Qantas Australia Melbourne, Sydney
United Arab Emirates Dubai
Vietnam Airlines China Ho Chi Minh City
Vietnam Hanoi
Air New Zealand United States Los Angeles
New Zealand Auckland
Aegean Airlines Cyprus Larnaca
Greece Athens
American Airlines United States Charlotte, Chicago-O’Hare, Dallas/Fort Worth, Los Angeles, Miami, New York-JFK, Philadelphia, Raleigh/Durham
Air Canada Canada Calgary, Halifax, Montreal-Trudeau, Ottawa, St. John’s/Newfoundland, Toronto-Pearson, Vancouver
United Airlines United States Chicago-O’Hare, Houston, Los Angeles, Newark, San Francisco, Washington-Dulles
Delta Air Lines United States Boston, New York-JFK, Atlanta, Detroit, Minneapolis/St. Paul, Philadelphia
Iberia Express Spain Asturias, Las Palmas de Gran Canaria, Palma de Mallorca, Tenerife
Germanwings Germany Berlin-Tegel, Cologne/Bonn, Stuttgart
Royal Air Maroc Morocco Casablanca, Marrakech, Tangier
Aer Lingus Ireland Belfast, Cork, Dublin, Shannon
Alitalia Italy Milan-Linate, Rome-Fiumicino
Pakistan International Airlines Pakistan Islamabad, Karachi, Lahore
Eurowings Germany Dusseldorf, Hamburg
Vueling Spain A Coruna, Barcelona
Lufthansa Germany Frankfurt, Munich
Swiss International Air Lines Switzerland Geneva, Zurich
EgyptAir Egypt Cairo, Luxor
Air Serbia Serbia Belgrade
Austrian Airlines Austria Vienna

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