British Airways Flight Delays or Cancellations Compensation

If your British Airways (BA) flight was delayed for more than 3 hours or was cancelled without prior notice of at least 14 days, you might be eligible for compensation up to 600€ under EU or UK law.

With ClaimFlights, it’s easier to claim your money back on a “No Win, No Fee” basis. Check the receivable amount in just 2 min using our flight delay compensation calculator.

Enter your flight details and check how much you may claim for your delayed or canceled flight.
Here is an ultimate guide to claim compensation for British Airways (BA) flight delays, BA flight cancellations, or denied boarding due to overbooking under EU Regulation EC 261/2004.

You will also get to know about all your rights, privileges, and, most importantly, whether you are eligible for compensation under EU Law Air Passenger Rights or not.

Your Rights in the event of BA Flight Delays or Cancellations

If your British Airways (BA) flight was delayed or canceled, you might be entitled to compensation of up to 600€ under EU Regulation 261/2004.

You may receive compensation if the delay was over 3 hours or canceled without prior notice of at least 14 days, or you were denied boarding due to oversold flight seats.

If you had booked with British Airways or its subsidiary airline BA CityFlier, and are one of the stranded passengers whose flight was excessively delayed or canceled, you may ask for British Airways Flight Delay Compensation or BA Refund.

You can fill out the ‘British Airways flight delay compensation claim form‘ online, available on our website. It can also be used to calculate the appropriate claim amount for your problematic flight. You need to enter your flight details and the reason behind the delay or cancellation.

For departure delays of more than 2 hours, you are entitled to free meals, telephone calls, and email access. For more than 5 hours of delays, you can seek a refund of your ticket cost. For an overnight delay, airlines should provide hotel accommodation and transport facilities when stay becomes necessary.

If your flight was canceled, you might get booked on another flight (subject to availability), or you may ask for a refund of your ticket cost. British Airways flight delay compensation may be applicable for canceled flights when the alternative flight gets delayed for more than 2 hours on arrival.

We at ClaimFlights know those flight disruptions are irritating, but fortunately, you can claim compensation or a refund. We will help you to understand whether your flight is eligible for compensation or not by using our Compensation Checker tool.

British Airways Flight Delay Compensation

If your British Airways flight was delayed due to the airline’s responsibility, you might be eligible for financial compensation of up to €600 under EU Regulation 261.

According to EU Regulation 261/2004, you are qualified for British Airways flight delay compensation under the following conditions…

  1. You reached the final destination more than 3 hours late
  2. You have departed from an EU airport or arrived at an EU airport with an EU-registered airline.
  3. And, the delay was not caused due to extraordinary situations.

The compensation amount varies between 250€ to 600€ based upon the length of the delay and travel distance.

British Airways Flight Cancellation Compensation

According to the EU 261 Air Passenger Rights, if British Airways did not inform you about the flight cancellation within 2 weeks before the scheduled departure time, you are due between €250 – €600 compensation for the inconvenience

Under EU Regulation 261, you are eligible for British Airways canceled flights compensation if….

  1. you were not informed about the flight cancellation
  2. you were informed about flight cancellation less than 14 days before its scheduled departure time.

For canceled flights without prior notice of at least 14 days, you can either apply for a British Airways refund or ask for an alternate flight.

If your British Airways rescheduled flight delays for more than 2 hours, you could be eligible for compensation under EU law.

Was your flight delayed for more than 3 hours?

Claim Compensation

How much can you claim for British Airways flight delays or cancellations?

The amount of compensation for British Airways’ delayed or canceled flight is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long distance
(more than 3500 km)
e.g. Frankfurt to Madrid e.g. Frankfurt to Turkey e.g. Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Pick the best claim company that can help you get compensation for your delayed or canceled flight. You can check our price comparison page to find the best company to claim flight delay compensation.

BA Flight Disruptions / Denied Boarding / Missed Connection Problems

British Airways flies to more than 160 destinations, including 6 domestic ones. And is also one of the airlines which flies to all 6 permanently inhabited continents.

So heavy regional and international traffic may lead to BA flight delays or cancellations. It comes 2nd after Easyjet in terms of delays in Europe.

Flight passengers traveling with British Airways flights have an absolute right to claim BA flight compensation for delays, cancellations, denied boarding due to overbooking, and if you missed your connecting flight.

You might have missed your British Airways connecting flight just because your first flight has been delayed; also, you might be denied boarding in the case of overselling of flight seats. This would cause you a tremendous amount of inconvenience and cost you some extra money.

Fortunately, you can be rewarded for this! All you need to do to get the compensation is to check by using our Flight Delay Compensation Checker tool to know whether you are eligible, and we’ll do the rest!

Am I entitled to compensation for delays or cancellations caused due to extraordinary circumstances?

According to EU Regulation 261/2004, airlines do not have to pay compensation for flight delays, cancellations, or overbooking, if such events happen due to extraordinary situations.

Air passengers are not eligible for compensation if situations beyond the airlines’ control have caused the delay or cancellation.

You only have the right to compensation when the airline is at fault.

Some Example of Extraordinary Circumstances are as follow:

  • Adverse weather conditions (bad weather)
  • Natural disasters
  • Strike action by air traffic control
  • Bird strikes
  • Security risks
  • Medical emergencies
  • Acts of terrorism
  • political or civil unrest
  • Coronavirus

What should you do if your British Airways flight was delayed or cancelled?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a “No Win – No Fee” basis) and Sit Back & Relax.

British Airways Airport Delays

If British Airways flight delays for more than two hours, passengers are entitled to ‘Right to Care’ assistance.

For 2 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

EC Regulation 261/2004 EU Rights for British Airways (BA) Flight Passengers

EC Regulation 261/2004 (dated 17 February 2005) applies to air passengers departing from any EU airport or from a non-EU airport with an EU airline to an EU destination.

Passengers must also note that compensation is subject to certain conditions and exceptions. There will be no compensation for delay/cancellation caused due to extraordinary circumstances (such as terrible weather conditions, Tsunami, Coronavirus, or any other ‘Act Of God’ under which such delay or cancellation becomes uncontrollable.

Examples of such situations include extreme bad weather or security concerns such as fear of terror attacks. In such cases, passengers are not eligible for compensation.

Nevertheless, if there is a delay of more than 4 hours for a flight of 3500 km or more; a delay of 3 hours or more in the intra-community flight of 1500 km or more; and a delay of 3 hours in case of a flight under 1500 km, the passenger is entitled to claim compensation under EU norms as set by the Regulation. This entitlement is when extraordinary circumstances do not cause the delay.

If you are an air passenger traveling with BA flights and your flight had been delayed for more than three hours or canceled without any prior notice or for reasons which could have been easily solved, then according to Regulation (EC) No. 261/2004, British Airways flight passengers can claim up to 600€ as compensation.

This considers the distance you travel between Europe and outside Europe and the duration of delay, which should be more than 3 hours.

Within EU:

  1. If you travel up to 1,500 km or less, then you can claim up to 250€
  2. And over 1,500 km, you can claim up to 400€

Between EU Airport And Non-EU Airport:

  1. If you travel up to 1,500 km or less, then you can claim up to 250€
  2. If the distance is between 1,500 – 3,500 km, then you can claim up to 400€
  3. And if the distance is more than 3500 km and flight delays for more than 4 hours, then you can claim up to 600€

Note: If you are traveling to a Non-European country from a Non-European country by a European Flight, the EU 261 Rule won’t apply to you. It is only applied in EU-based flights traveling within Europe or to or from an EU Member State.

Am I Eligible for Compensation from British Airways Airline?

EC Regulation 261/2004 is a European Union Regulation; it applies to EU and Non-EU airspace. You do not have to be an EU citizen to claim flight delay compensation.

This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Thus, you can claim compensation for BA flights that departed or were scheduled to depart from an EU airport.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Was your flight cancelled without any notice?

Claim Compensation

ClaimFlights – Flight Compensation Firm. How can ClaimFlights help to Claim your Money back?

If your British Airways flight was delayed or canceled while you were traveling within Europe or from European airports, and you want to claim reimbursement for the inconvenience caused to you, all you have to do is provide us with your flight details (flight number & flight date) and our claim experts will work with various other teams to collect data so that everything goes smoothly.

Our team has access to British Airways flight information, such as when the flight was delayed, the reason for flight delay or cancellation, flight departure and arrival time, etc., making us more likely to win the compensation.

If you have any complaints regarding BA flight delays, cancellations, missed connections or denied boarding, you can contact us to get an effective claim.

Claim your Rights with ClaimFlights!

If your flight is delayed and you are wondering whether you can get compensation or not, then ClaimFlights is the correct address for you. A team of claim experts at ClaimFlights can help you file your case against BA airline. All you need to do is provide us with your flight number and date.

British Airways is liable to pay a refund due to denied boarding resulting from the flight’s overbooking or if you miss your connecting flight due to the current flight delay.

Flight cancellation and postponed flights are other possible reasons to claim compensation. Airlines do not always answer flight delay claim letters from customers. Therefore, if you want to ensure that you get your money back, you can always use our service.

Our flight compensation calculator is a great tool to help you calculate the amount you are entitled to claim from the airline. Don’t delay; claim your British Airways compensation for your delayed flight today.

ClaimFlights claiming process is straightforward, and providing us with the desired information doesn’t take more than 3 minutes of your precious time.

How to claim compensation for delayed or cancelled flights?

We are specialized in helping airline passengers to get their British airways compensation claim from the airline quickly.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

ClaimFlights “No Win No Fee” Claims

Team of Claim Experts at ClaimFlights helps you claim your money back from the airline in case of delayed, canceled, overbooked, or missed connection flights. Our expert team can file the claim on your behalf and pursue it with the airline.

You are charged only in case of success. Our fee is significantly less compared with other flight delay compensation claim companies. ClaimFlights takes up your case on a “No Win, No Fee” basis and ensures you get the right amount in time.

How to Claim Compensation from British Airways?

Many air passengers often wonder about the procedure by which they can make their claims from the airlines for flight-related issues. We facilitate a free claim letter template to claim directly from the airlines; use it for free.

You can use our claim form to file your claim through us. Our team of experts can pursue your claim, ensuring you get the right amount of money at the right time.

You can check British Airways flight status on the flight tracker at the airport to be sure about the delay time and cancellation status, which you can use to file your claim.

You can inform us about your flight problem through the British Airways claim form available on our website after entering your flight number and date into the Flight Compensation Calculator.

Passengers traveling with British Airways should know that the airline is liable to pay you money back if the flight is delayed or canceled under the EU 261 Rule.

British Airways have its own terms and conditions for flight delay and cancellation. Based on those terms and following the EU passenger rights regulations, British Airways review the passenger’s case and pay a compensatory amount to them.

Calculate The Amount British Airways Airline Owes You

Passengers often remain unaware of their rights and end up claiming a futile amount compared to what they are entitled to claim.

At ClaimFlights, the exact compensation amount can be calculated with the help of the Flight Delay Compensation Calculator.

After you know the exact amount you are entitled you can use our flight delay compensation claim form to file the claim. You may need to enter further details about yourself & co-passengers for whom you would like to claim compensation from the airlines. That’s all.

ClaimFlights claiming process is easy to use, and you can provide us with all your desired information in less than 3 minutes. We have access to a lot of insider information on flight delays and cancellations to claim precise flight compensation on your behalf.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information about British Airways

British Airways, often abbreviated as BA, is the largest airline in the United Kingdom. It is the flag carrier of the UK, and its main hubs are located at London Heathrow Airport and London Gatwick Airport. With its fleet size of over 270, it covers many destinations worldwide. It has a major presence at London Gatwick Airport and has its base at London City Airport.

British Airways is a European Airline, formed on 31st March 1974 by merging four airlines: two nationalized airlines, British Overseas Airways Corporation and British European Airways, and two smaller regional airlines, Cambrian Airways and Northeast Airlines, which are from Cardiff and Newcastle upon Tyne respectively.

It is one of the founding members of Oneworld Airline Alliance, along with American Airlines, Cathay Pacific, Qantas, and Canadian Airlines. British Airways Airline also merged with Iberia Airlines creating International Airlines Group (IAG) on 21st January 2011. This merger made the airline the 3rd largest airline in terms of revenue globally, and the 2nd largest in Europe in terms of passengers carried.

austrian flight
British Airways Subsidiaries
Its subsidiary airlines include BA CityFlier, OpenSkies, British Airways World Cargo, and British Airways Limited. BA CityFlier, whose headquarters is at Didsbury Manchester, England, UK, primarily focuses on serving the financial market and some leisure destinations, while OpenSkies flies between Paris and USA (New York JFK and Newark Airport), with its headquarters at Rungis, France.

British Airways Limited caters to premium services for passengers traveling between London and New York. While British Airways World Cargo is the world’s 12th largest cargo airline based on total freight tonne-kilometers flown. Its operating aircraft serves Asia, North America, the Middle East and Europe from its base at London-Stansted Airport.

British Airways Codeshare Partners
British Airways shares Codeshare Agreements with European as well as International Airlines. Following are the list of EU & non-EU airlines along with whom BA has code-share agreements:
European Airlines

  • Aer Lingus
  • Finnair
  • Iberia
  • S7 Airlines
  • airBaltic
  • Flybe
  • Loganair
  • Vueling

International Airlines

  • American Airlines
  • China Eastern
  • LATAM Chile
  • Royal Jordanian
  • Bangkok Airways
  • Japan Airlines
  • Qantas
  • TAAG Angola Airlines
  • Cathay Pacific
  • LATAM Brazil
  • Qatar Airways

Codeshare agreements allow British Airways to use the corresponding flight of the code-share partner airline under their name and market of their products on their flights.

British Airways Fleets

British Airways (BA) is also known for its enormous number of aircraft working under its belt. As per British Airways Annual Report, 2017 current fleet size of British Airways is 288, which includes 126 Boeing aircraft, 142 Airbus aircraft, and 20 Embraer aircraft.

Boeing Number Of Aircrafts Airbus Number Of Aircrafts Embraer Number Of Aircrafts
747-400 36 A318-100 1 E170 6
767-300ER 7 A319-100 44 E190 14
777-200 3 A320-200 67
777-200ER 43 A321-200 18
777-300ER 12 A380-800 12
787-8 9
787-9 16
Total 126 Total 142 Total 20
British Airways Destinations

British Airways flies to more than 160 destinations, including 6 regional ones. And is also one of the airways which fly to all 6 permanently inhabited continents along with Air China, Delta Air Lines, Emirates, Etihad Airways, Korean Air, Qantas, Qatar Airways, Singapore Airlines, South African Airways, and United Airlines.

Some of the most popular British Airways destinations are from London to New York, Orlando, Cape Town, Barbados, Dubai, Boston, Glasgow, Miami, Washington, etc.; direct flights such as Las Vegas to Heathrow, Manchester to Heathrow, and Johannesburg to London.

BA European Destinations

Sr. No. Country City
1 United Kingdom London (Gatwick, Stansted, Heathrow, Luton) Edinburgh, Manchester, Newcastle upon Tyne, Glasgow, Aberdeen, Leeds, Belfast
2 Germany Berlin, Munich, Düsseldorf, Frankfurt, Hamburg, Munich, Stuttgart, Hanover
3 Spain Alicante, Madrid, Malaga, Barcelona, Ibiza, Menorca, Tenerife
4 France Paris, Toulouse, Bordeaux, Nice
5 Switzerland Geneva, Zurich, Basel
6 Ireland Dublin
7 Portugal Lisbon
8 Denmark Copenhagen
9 Malta Malta
10 Romania Bucharest
11 Turkey Istanbul
12 Denmark Copenhagen
13 Netherland Amsterdam
14 Russia Moscow

BA International Destinations

Sr. No. Country City
1 Canada Montreal
2 United States New York JFK, Chicago, Miami, Las Vegas,
3 Argentina Buenos Aires
4 UAE Dubai
5 Israel Tel Aviv
6 Malaysia Kuala Lumpur
7 Mauritius Mahebourg
8 Colombia Bogota
9 India Goa
10 Australia Sydney
British Airways Reviews, Loyalty Programs, and Customer Services
Skytrax, which rates airlines based upon their performance and customer services (comprises in-flight meals, inflight entertainment such as movies, free Wi-Fi, etc.), has rated British Airways 5 out of 10 stars depending upon 3225 customer reviews on December 2021.

Regarding loyalty programs, BA offers the executive club, which allows passengers access to special lounges and dedicated fast queues making your flight check-in easy. This offer is further sub-categorized according to the air passenger’s class.

British Airways provide four different travel classes to their air passengers. BA Passengers can choose depending on their taste and budget.

The following are the four different classes:

1. Economy Class:British Airways economy class offers two services, namely Euro Traveller for flights between the UK and Europe and World Traveller for long-haul international flights.

2. Premium Economy Class: World Traveller Plus is BA’s premium economy service for selected international flights.

3. Business Class: British Airways Business Class offers additional services such as a luxurious seating plan, lounge access, quality meals, and drinks. It offers 3 different services:

  • Club Europe for flights flies within the UK and Europe.
  • Club World for longer international destinations.
  • Club World London City specifically for flights between London City and New York JFK.

4. First Class: British Airways offers dedicated services to their first-class passengers. This service is available for only selected international flights.

Air passengers can join the British Airways executive club for free and get more rewards and benefits like BA miles, cabin upgrades, stay in hotels and car rental, etc. Air passengers appreciate the performance of British Airways for onboard services. Recently, British Airways Has Won the “Global Traveler 2017- Wines on the Wing” award and holds many more awards from all the past years.

British Airways Flights Statistics
Based on the news reports for the period of Nov 2017, says that British Airways is the 2nd largest airline with 29,448 flights that fly around the world, with 5006 flights getting delayed (47 on avg.) after EasyJet airline around 4200 flight was delayed.
British Airways Delayed Baggage Compensation Policy
British Airways takes great responsibility for carrying your bags safely and effectively to your final destination, but anything can go wrong; that’s why BA pulls out everything to fix it as quickly as possible.
If you are one of the air passengers whose baggage has been delayed at your final destination, then you can contact British Airways Official Website. You can report your missing luggage to BA within 8 days of the bag going missing.
However, if you are still at the airport, you can report your missing bag to some member or airport staff. On the other hand, if you are out of the airport, you can report for your baggage online. It’s easy!
In the worst-case scenario, if your baggage goes missing, you can even claim compensation for your lost or delayed baggage with the available British Airways Baggage Claim Form.

Note: It may take several days to reunite bags with their owners.

British Airways Cancellation Policy
British Airways’ cancellation policy allows passengers to cancel their ticket if passenger no longer wishes to travel with British Airlines and get their refunds, including taxes. To claim a refund from British Airways Airlines, you must fill out the online form.
How to cancel a British Airways Flight Ticket?

If you have booked BA tickets with any travel agent and wish to cancel your ticket, you will have to contact them and ask them to cancel your flight.

If you have booked your ticket or e-ticket from the British Airways Official Website, then you have to log in to your account and follow these simple steps:

  • Go to Manage my bookings
  • Select your desired flight
  • Click “Change/Cancel booking”

Follow the next instructions

Note: British Airways may charge the cancellation fee or difference in the price of a new ticket. Also, passengers can use British Airways’ flexible ticket service in which the fare on selected flights permits changes and refunds with no penalty.
British Airways Customer Service is available 24*7 for passengers. Passengers can contact BA through e-mail or a 24-hour helpline/phone number for any query. In case of emergency, you can call British Airways Emergency Contact Number: 0344 493 0787.
Passengers can also download the British Airways app from the store to book and track flight status.
British Airways app also features check-in and boarding pass downloading options. Passengers can check their BA flight schedules or timetables over the app.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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