Flight Delay Compensation Sample Letter

If your flight was disrupted, you are eligible to claim flight compensation up to 600€ in accordance with EC Regulation 261/2004.

Flight Delay Compensation Letter Template

For flight delays of more than 3 hours on arrivals or cancellations without prior notification, or denied boarding due to overbooking, you may have the right to claim financial compensation of up to 600€, if it was airlines fault, and not due to extraordinary circumstances.

You may use our free flight delay compensation calculator to know the amount that you can claim from the airlines. Then, it’s up to you, whether to continue with our claim service or use our free claim letter template, to claim for your delayed, cancelled or overbooked flight.

We encourage passengers to use our free airline complaint letter, free downloadable from our website while making their claims to the airlines directly at no cost. This claim letter template will be helpful since it ensures that your assertion letter is complete without missing all relevant details under the EU governing rule EC Regulation 261/2004.

Know more about EU Regulation 261/2004

EU 261 Rule (EC Regulation 261/2004) applies for all the airline passengers,
  • whose flight departure was from an EU Airport, irrespective of the airlines (either EU or Non-EU)
  • and whose flight arrival was to an EU airport through an EU regulated airline (although departure was from an EU or Non-EU Airport)
Compensation may vary between 250€ to 600€, depending upon the duration of delay and travel distance.

Find the amount to claim in just 2 minutes!

When you are entitled to receive compensation?

You are entitled to receive compensation in the following circumstances:

  • If your flight delays for more than 3 hours on arrivals
  • If your flight was cancelled without any prior intimation
  • If you were denied boarding due to oversold flight tickets

Guide to refer before you proceed with your claim

How to claim yourself using our free claim letter template?

Claim Yourself

Step 1

  • Calculate the amount that you can claim using our free flight compensation calculator. You just need to provide your basic flight details such as flight number, flight date and the reason behind delay or cancellation or denied boarding.
Step 2
  • You need to research for the address of the airline, making sure it’s the correct legal address. If you are not sure about the postal address, it’s better to contact on Airlines Customer Support Telephone Numbers.
  • Proceed next to write the letter to the airline for compensation. You may use our sample complaint letter to the airline for refund or compensation. There is no legal requirement to have proof of postage, but it might be best to get this to be on the safer side.
Step 3
  • After sending the letter, wait for 3 weeks before taking any legal action in case your payment is on the way.
  • If the airline offers you the coupon or denies your claim, blaming extraordinary circumstances, or if the airline doesn’t respond or pay within 3 weeks, you should seek legal advice for your air passenger rights case.

Letter to request Compensation for Flight Delays or Cancellations

Use our free claim letter template to write a letter of complaint to airlines for claiming compensation up to 600€ for flight delays of more than 3 hours, flight cancellations without prior notice or denied boarding due to overbooking.

Your Name:_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Your Address: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Name of Airline: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Street and Street No.: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Postal Code and City: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Country: _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

Assertion of compensation claims according to Art. 7 Regulation (EC) No. 261/2004

Dear Sir/Madam,

I hereby claim compensation according to Art. 7 of Regulation (EC) No. 261/2004 for:

1. Your Name / Street / Postal Code / City
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

2. Name of other Passengers (for example your Wife/Husband or Children)
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ __ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _

I claim compensation relating to flight (flight number) which I booked from (departure airport) to (arrival airport) on (booking date).

The flight was delayed for more than (delay time) hours OR canceled OR took place without me.

The problem was not based on exceptional circumstances or act of god.

Due to the delay of (flight delay time) hours and the flight distance between the airports, I have the right to be compensated by (value of € per passenger) Euros for each passenger.

I am writing this letter to request you to pay an amount of (value of € per passenger) Euros / Passenger for each passenger, which comes to a total amount of €/£ (total amount of compensation) immediately, but not later than 2 weeks from the date of this letter.

My bank account is
Bank: _ _ _ _ _ _ _ _ _ _ _ _ _ _
IBAN: _ _ _ _ _ _ _ _ _ _ _ _ _ _
Swift/BIC: _ _ _ _ _ _ _ _ _ _ _ _

If I do not receive a response from you within the aforementioned deadline, I will seek immediate legal assistance.

With best regards,

Your Name, Date and Signature

Bear in mind that the court where your case is heard might not be in your home city and then the cost of travelling for you/your lawyer could increase the total cost of the case. It is not usually necessary to attend the hearing in personally at the court but in some cases it might be.

Even if you do everything on your own you still have the risk of losing your court case and will then have to pay for your lawyer and the defence lawyer as well as for the court costs.

You should try to find a lawyer with expertise in EU Air Passenger Rights.

Many airlines do not answer the flight claim letter, or if they answer they may mislead the passengers in a way that they tell them that the amount is smaller or they cannot claim due to an act of god or extraordinary circumstances.

Or save your time and nerves.

You can apply for compensation with our help and let us work on your behalf

Claim Through Us:

If the airline won’t respond you back to your compensation letter, you can seek help from our claim experts, no win no fee lawyers, to claim on behalf of you.

Our experienced claim professionals will handle your case and do all the paperwork for you. Even if we have to go to court, we do not charge additional cost.

How to claim through “ClaimFlights”?

Step 1:

You need to enter the “Flight Number” and “Flight Date” into our “Flight Delay Compensation Calculator“. – it’s free, and doesn’t take more than 2 minutes of your precious time.

Step 2:

  • You may have to find automatically your flight information i.e., your flight’s scheduled departure time and its scheduled arrival time with the airports’ information where your flight departed and arrived with Airports IATA code.
  • Usually you will find your flight once you enter the flight details, if you do not find your flight, you can enter your flight’s information manually, where you need to enter the Airports destinations, its scheduled departure and arrival airports, flight date and flights departure and arrival time.
  • If you had any connecting flight, you can enter its information or you can proceed further with the claim process by clicking on the “Next” link.
  • Mark the reason behind delay or cancellation or denied boarding.
  • Once you enter all the desired information accurately, you can proceed with “Next”.
Step 3:
  • Now you can find the amount airlines owe you for your flight.
  • You can even compare the amount you can claim through us, in comparison with other claim companies and in detail explanation about our fee, only in case of success.
  • We have no hidden costs in our terms and conditions, we have a transparent and competitive price structure.

Benefits of EU Claims through us

Our work is entirely based on success i.e., “No Win No Fee Claims” if we do not win your claim case, you do not have to pay anything, yes we only charge you in case we win the claim for you, otherwise, we cover all the costs.

We only receive a success based fee if your claim is successful, and the airline pays your compensation. That means you carry no financial risk if you claim through us. We claim your flight compensation for you 100% risk-free.

Find the amount to claim in just 2 minutes!

Our Claim Process

Claim Flights claiming process is very easy to use and to provide us with the desired information doesn’t take more than 2 minutes of your precious time.

We have access to a lot of information on flight delays and cancellations to claim flight compensation. This includes our comprehensive law database, our specialized databases (ADS-B Flight database, Weather, Strikes, Acts of God and news databases).

Our team has expertise in taking your case with the airlines regarding flight delays or cancellations. We can often get EU claims through, without a court case (making the process much faster) and we follow up on timing and with every detail.

Frequently Asked Questions (FAQ’s) on flight delays or cancellations

Q. Am I entitled to compensation for a delayed flight?

A. Yes you are entitled to claim compensation for a delayed flight of 3 hours or more on arrival. You can enter your flight details into our Compensation Calculator and check for free the compensation amount that you are entitled to claim from the airlines.

Q. How long flight should be delayed before compensation?

A. Flight delay on arrival for 3 hours or more entitles you compensation from the airlines. To know flight delay status on arrivals, you can check the flight timetable displayed at the arrival airport.

Q. How long can I go back to claim compensation for delayed flight?

A. You can go back up to 6 years for the flights delayed in or from UK for an EU regulated airline. For the flights delayed in or from other EU member states such as Germany, Austria, France, Italy, passengers can go back up to 3 years to claim compensation for delayed flights.

Q. How to claim compensation for delayed flight?

A. If your flight is delayed for 3 hours or more you are eligible to claim from 250€ to 600€ depending of the distance of your flight. You need to first calculate the delayed flight distance then the number of hours your flight was delayed and then report it to the airlines through airlines complaint letter. To make it easier we have an ultimate guide on “Claiming Flight Delay Compensation“.

Q. How to find out if a flight is delayed?

A. You need to enter your flight number and flight date into our compensation calculator to find out if your flight was delayed and you are eligible to claim compensation for it. Alternately you can use flightview or flightstats website to check your flight status before claiming compensation.

Q. Can I get a refund for a delayed flight?

A. EC Regulation 261/2004 entitles you to claim refund of your ticket cost for a flight delayed to depart beyond 5 hours. Airlines should refund you money back to your bank account within 7 days of reporting your flight delay. Read More: Refund for Delayed Flight

Q. How to request compensation for delayed flights?

A. We have compared different ways to request compensation for your delayed flight:

  • Claim Yourself: Use our free flight delay reimbursement claim letter template and send the letter to airlines.
  • Claim through Us: Assign us to claim compensation on behalf of you by filling the claim form and signing the digitized authentication letter.
  • Through Lawyers: They may charge additionally fee from £25 to £455 + hearing fee of £25 to £335 for your flight delay case.

Q. Do airlines have to compensate for delayed flights?

A. EU flight passengers are eligible for compensation for delayed flights beyond 3 hours on arrival. While, if the flight is delayed during departure beyond 2 hours, Airlines must offer passengers free of cost meals and refreshments for the reasonable waiting time, 2 telephone calls, send emails or fax.

Q. Flight delayed due to bad weather, Can I claim?

A. If the airlines were able to avoid the flight delay there may be chances you can claim for your delayed flight. You may or may not claim for flight delays due to bad weather. We have a complete database of flights valid for claim. Use our free Delayed Flight Compensation Calculator to know whether you are able to claim for your delayed flight.

Q. How can I check my compensation claim if I give it to Claim Flights?
A. Claim Flights GmbH has a login area under which you can check the current status of the claim and all communication.

Q. Can Claim Flights help for missed connection flights?

A. Yes, Claim Flights can help on any kind of flight delay issues.

Q. What is the success rate in court?

A. Our court success rate is close to 100%.

Q. What is the difference between the flight compensation portals like Claim Flights, EuClaim, Flightright, Refund.me, Flight-Delayed and FlightDelays?

A. All flight portals have different reviews, experience, prices, services and conditions. You should check the terms and conditions and prices before you enter your claim. EuClaim, FlightRight, Refund.me, Flight-Delayed and Flight Delays are competitors of Claim Flights.

Q. What are my rights when my flight is delayed?

A. EC Regulation 261/2004 entitles European flight passengers to claim compensation up to 600€ (£462) for flights delays on arrival for more than 3 hours of scheduled arrival time.

Montreal Convention is designed to unify numerous international airline liability treaties and to provide more transparent legislation regarding the international carriage of passengers, baggage and cargo. It is currently valid in US, EU, 110 UN member states and 30 other countries.

Q. How to claim compensation for cancelled flights?

A. You can claim compensation for cancelled flights if you were not informed by the airlines before 7 days. If you were informed between 7 days to 14 days, the compensation amount gets reduced by 50%.

Q. What is flight cancellations?

A. Flight is said to be cancelled if the flight with which you had booked your ticket doesn’t operate on its scheduled date and time.

Q. Can I get refund in case of flight cancellations?

A. If you were informed about your cancelled flight before 14 days. You can ask for the refund of your ticket cost from the airlines for your cancelled flight. You can use our free flight cancellation letter template to write a letter for claiming compensation from airlines by yourself. Or you can also claim through us.

Q. When I claim compensation for cancelled flight?

A. If your flight was cancelled and you were offered alternate flight which later gets delayed on arrival for more than 3 hours entitles you compensation between 125€ and 600€ depending upon the hours your flight was delayed on arrival.

Q. What to do if airlines won’t respond you back?

A. If airlines won’t respond you back even after eight weeks you can escalate your case to Civil Aviation Authority CAA. Alternatively hire a lawyer for your flight delay case or hire a claim company.

Q. Can I claim compensation for holiday packages flights?

A. Yes, EU air passenger rights Regulation also applies to travel packages, delayed flight compensation must be claimed against the operating air carrier and not against the tour operator.

Q. What causes flight delays?

A. Flight delays can be caused due to numerous reasons such as congestion in air traffic, strike, mechanical or technical failure, maintenance issues, extreme bad weather, security threats, etc.

Q. Can I get compensation from airlines for lost luggage/baggage?

A. Yes, you can get compensation for lost or delayed luggage. You may have the legal right to ask compensation from airline if your checked-in luggage was delayed, lost or damaged. Read More on Baggage Claims.

Petya Petrova

Petya Petrova

International Legal Strategist

Petya Petrova-Racheva holds a Master of Law (LLM) degree, and has broad knowledge of European Laws in different countries. She loves travelling and her dog, as well as her family.

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