SunExpress Flight Delays or Cancellations Compensation

If your SunExpress Airline delays for more than 3 hours, or was cancelled without prior notice, you may be eligible for compensation up to 600€ based on EU 261 rule.

Enter your flight details and check how much you can claim:

SunExpress Flight Delays / Cancellation / Denied Boarding Problems

Flight delays, cancellations and denied boarding incidents are sometimes the unavoidable experiences for air passengers. EU air passenger rights Regulation 261/2004 are applicable in such situations when the reason for delay or cancellation was in control of the airline or was the fault of the airline.

So SunExpress flight passenger can claim compensation up to 600€ from the airline for flight delays or lateness, cancellations or denied boarding due to overbooked flights based on EU 261/2004 Regulation, rights of SunExpress flight passengers.

How much can you claim for SunExpress Airlines Flight delays?

The amount of compensation for SunExpress Airlines’ delayed flight is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long distance
(more than 3500 km)
e.g. Frankfurt to Madrid e.g. Frankfurt to Turkey e.g. Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Your Flight Has Been Delayed or cancelled. What Should You Do?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

EC Regulation 261/2004

EU Regulation 261 of 2004 is applicable to flight delays and flight cancellations. Where such a delay is attributed to the airline, certain rights of passengers become effective as against the airline. For longer delays, the airline becomes liable to provide ‘right to care’ which includes free food, accommodation and transportation. Other rights include refunds and compensation as applicable.

EC Regulation 261/2004 (dated 17 February 2005) applies to air passengers departing from any EU airport, or from a non-EU airport with an EU airline to an EU destination. Passengers must note that flight delay compensation is subject to certain conditions and exceptions.

There will be no compensation for a delay or cancellation caused by an extraordinary circumstance, under which such delay or cancellation becomes uncontrollable. An example of such situations includes bad weather or security concerns such as fear of a terror attack. In such situations, passengers will not be given any compensation.

Nevertheless, if there is a delay of more than 4 hours for a flight of 3500 km or more; delay of 3 hours or more in intra-community flight of 1500 km or more; and delay of 3 hours in case of flight under 1500 km, the passenger is entitled to claim compensation under EU norms as set by the Regulation. This entitlement is when the delay is not caused by extraordinary circumstances.

If you are an air passenger travelling with SunExpress airline and your flight has been delayed or cancelled (without any prior notice) or for reasons which could have been easily solved then according to Regulation (EC) No. 261/2004, SunExpress flight passengers can claim up to 600€ as flight delay compensation. This takes into account distance that you travelled both within Europe and Outside Europe and the time for flight delay which should be more than 3 hours.

Within EU:

  1. If you travel up to 1,500 km or less, then you can claim up to 250€
  2. And over 1,500 km, you can claim up to 400€

Between EU Airport and Non-EU Airport:

  1. If you travel up to 1,500 km or less, then you can claim up to 250€
  2. If the distance is between 1,500 – 3,500 km, then you can claim up to 400€
  3. And if the distance is more than 3500 km and flight delays for more than 4 hours, then you can claim up to 600€

Was your flight cancelled without any notice?

Claim Compensation

Am I Eligible to Claim Compensation?

EC Regulation 261/2004 is a European Union Regulation, it applies to EU and Non-EU airspace. You do not have to be an EU citizen to claim flight compensation.

This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Thus you are eligible to claim compensation for flights departed or which were scheduled to depart from an EU airport.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Know Your Rights to Claim SunExpress Flight Compensation

60% of air passengers do not demand refund from the airlines just because they are unaware of their rights or they don’t have time and energy for the entire process. According to EU passenger rights regulations, an air passenger is entitled to claim refund if his flight has been delayed, cancelled or postponed without prior information.

Various reasons for which air passengers can claim such as flight delays due to flight damage, flight failure or airport delay etc. Passengers travelling to within or from Europe can demand full money back if airlines deny them boarding due to overbooked flight tickets or they miss the connecting flight due to current flight delay.

Claim For Your Rights with Claim Flights!

Even after knowing your rights, are you afraid of time and energy that will be wasted in legal procedures? Claim Experts at Claim Flights will take all the hassle for you and make sure that you get your due in right time. You just need to provide your flight information such as flight number, date and its delay status to us. Compensation calculator will calculate the exact compensation amount that you are entitled to take from the airlines.

How to claim compensation for delayed or cancelled flights?

We are specialized in helping airline passengers to get their British airways compensation claim from the airline quickly.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Claim Flights – How We Can Help You to Claim Your Money Back

We are a UK based claim firm who specializes in EU compensation claims. We have a team of in-house legal counsel and experts who advise, guide and help passengers through the claim process. Usually, passengers are not aware of their rights under the EU norms or they are under the impression that the process is lengthy and cumbersome. This, unfortunately, leads to fewer claims being filed as against the airline, where even in the genuine cases, passengers refrain from taking action.

Our team helps passengers understand their rights. Passengers can discuss their issues and concerns with our legal experts via chat on our website. This can help them ascertain their rights as well as the redresses available to them under EU norms.

Passengers can take advantage of our Flight Delay Compensation Calculator to get an estimate of the compensation due to them in their particular case by simply entering the flight number and flight date. The step-by-step guide to filing claims is also a useful feature for passengers to get a fair idea as to what the claim process involves.

Our claim experts file compensation claims for the passengers and pursue them with the airline. The passenger has to pay a commission to us only when the claim is successful. If the passenger wishes to pursue the claim on his own, he can still make use of our free claim letter template available at our website.

This will help him understand the process and file and pursue his claim with the airline. So if you have any complaints regarding SunExpress flight delays or cancellations you can contact Claim Flights at any time. Don’t delay and claim your delayed flight compensation today.

Claim Yourself Delayed Flight Compensation

If your flight was delayed for more than 3 hours or if your flight has been cancelled without prior notice of 2 weeks or if you were denied boarding due to overbooked flight tickets, you can use our free flight delay claim letter template to write the letter to airline to claim compensation for your delayed / cancelled / overbooked flight in accordance with EU Regulation 261/2004.

EC Regulation 261/2004 entitles European Union air passengers to claim up to 600€ compensation for flight delay of 3 hours or more, flight cancellations or for denied boarding.

Calculate the Amount Airline owes You

Passengers are often unaware of the law and end up claiming a very futile amount compared to what they are entitled to claim. At Claim Flights the exact compensation amount can be calculated with the help of the compensation calculator. Flight Delay Compensation Calculator can help you to calculate the amount to claim from Airlines for your delayed / cancelled flight. You can check for free the amount Airlines owe for you with our flight delay compensation calculator.

You can claim flight delay compensation with our assistance by filling the claim form. You may need to enter further details about yourself & co-passengers for whom you would like to claim the flight compensation from the Airlines. Our Expert team can file the claim on behalf of you and pursue it with the Airlines. Air passengers are charged only in case he/they gets the compensation from the airline. Our fee is very less as compared with other claim companies. You can compare the claimable compensation amount  provided by us with other claim companies. Claim Flights takes up your case on a no win no fee basis and makes sure that you get right amount in time.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information About SunExpress

SunExpress flights may get delayed due to heavy air traffic, bad weather conditions, technical defects, or any other inevitable problem. As an air passenger if you traveled with SunExpress airline and if your flight delays over 3 hours, then you will be glad to know that you have the complete right to demand money back from Sunexpress airlines in accordance with EC Regulation 261/2004.

Under EU air passengers’ right Regulation 261, passengers can also demand a refund from Sunexpress airline if their flight has been canceled without any notification before 2 weeks; if they’re denied boarding due to overbooked flight tickets; missed the connecting flights due to current flight delays, airport delays or flight route changes; or any technical issues arrived like flight damage.

When you claim flight delay compensation you may face certain difficulties and sometimes airline refused to pay fair compensation amount. So, you can seek the help of our claim experts in order to get the delayed flight compensation an airline owes for you. If you want to know how much compensation amount airlines owe for you use our free online claim checker where you just need to enter your SunExpress delayed flight number and date of journey.

klm flight on airport

SunExpress Airlines

SunExpress is a Turkish airline was established in 1989 as Gunes Ekspress Havacilik A.S., Turkish Airlines and Lufthansa Group are its parent companies with equal stakes. Its headquarters is located in Antalya, Turkey. Its main hub is in Antalya and it is also the largest recruiting company of Antalya. It has around 3800 employees in Germany and Turkey. It operates both scheduled and chartered flights. It operates both regional and international flights to various destinations of Asia, Europe and North Africa. SunExpress airlines other hub is located at Adnan Menderes Airport.

SunExpress Airlines Alliances & Subsidiaries
SunExpress Deutschland, a Germany based airline commenced their operations in 2011 and it is a subsidiary airline of SunExpress, which is itself formed by joint venture of Turkish Airlines and. SunExpress Deutschland is a leisure airline having its headquarters at Frankfurt Airport and from cities such as Cologne Bonn, Düsseldorf, Hannover, Munich and Stuttgart it operates several point-to-point routes.
SunExpress Airlines Fleets & Destinations

As of 2016, Sun Express airlines have 69 fleets which include 65 Boeing 737-800 and 4 Airbus A330; flies to over 100 destinations around the world. In Turkey, it flies to many Turkish cities. In Europe it operates flights to Germany as its major destination and its other European destinations include France, Switzerland, Norway, and Sweden with regular flights to Amsterdam, Netherlands. It also flies to Asian destinations such as Egypt (Hurghada Airport) and Iraq (Erbil Airport).

Most Frequent European Routes Operated By SunExpress Airline

Sr.No. Country City /Cities
1 Germany Berlin (Schonefeld & Tegel Airport), Bremen, Cologne/Bonn, Dortmund, Dusseldorf, Erfurt, Frankfurt, Friedrichshafen, Hamburg, Hannover, Karlsruhe/Baden-Baden, Leipzig/Halle, Munich, Munster/Osnabruck, Nuremberg, Paderborn, Saarbrucken, Stuttgart
2 Turkey Adana, Ankara (Esenboga Airport), Antalya, Batman, Bodrum, Dalaman, Diyarbakır, Elazıg, Erzurum, Gaziantep, Istanbul, Izmir, Kars, Kayseri, Konya, Malatya, Samsun, Sanliurfa, Trabzon, Van (Ferit Melen Airport)
3 Spain Fuerteventura, Gran Canaria, Ibiza, Lanzarote, Palma de Mallorca, Tenerife
4 France Paris (Charles de Gaulle Airport), Strasbourg, Mulhouse
5 Austria Graz, Innsbruck, Linz, Salzburg, Vienna
6 Italy Lamezia Terme, Milan (Linate Airport)
7 Greece Chania, Heraklion, Rhodes
8 United Kingdom London (Luton Airport)
9 Switzerland Geneva, Zurich, Basel
10 Bulgaria Burgas, Varna
11 Denmark Copenhagen
12 Luxembourg Luxembourg
13 Netherlands Amsterdam
14 Sweden Stockholm
15 Belgium Brussels
16 Finland Helsinki
17 Albania Tirana
18 Croatia Split
19 Norway Oslo
SunExpress Airline Reviews & Statistics
SunExpress flight passengers usually complains about long flight delay due technical issues at airport, lost hand baggage, bad flight services, flight cancellations, seat comfort, in-flight entertainment etc. as of TripAdvisor. According to Flightstats, between the periods of 30th July 2016 to 29th Aug 2016 total 322 number of SunExpress flights were delayed and 45 flights were cancelled.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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