Utair Aviation (UT) Flight Delay Compensation

If your Utair Aviation flight delays for more than 3 hours, or was cancelled without prior notice, you may be eligible for compensation up to 600€ based on EU 261 rule.

Enter your flight details and check how much you can claim

Do the flights of this airline gets delayed or cancelled?

Being one of the popular airlines in Russia and in Europe doesn’t stop the flight from getting delayed or cancelled. The delay or cancellation can be for various reasons such as natural calamities like bad weather, earthquake, tsunami, or technical faults of the engine or strike or some un-imaginable incident. Now incidents which involve technical faults or strike which could have been easily handled by the airline company but failed to address it leading to the passenger’s distress is something you will have to worry about.

So what can you do?

Utair Aviation has been registered under the EU law which follows EC Regulation 261/2004, which allows a passenger to claim compensation for flight delays of more than 3 hours, cancelled without prior notice or if passengers are denied boarding due to overselling of tickets. The EU law 261/2004, allows its passenger to get up to €600 if they face inconvenience due to the flight delay, flight cancellation or overbooking. So a passenger can always contact the airlines through emails or the customer care numbers for the compensations.

What if the Utair Aviation doesn’t help you?

In scenarios, If you are the passenger travelled with an EU airline and you are not getting any help from Utair Aviation airline for your delayed or cancelled flight, then you can contact us (Claim Flights) to claim compensation. We have a special team in place which has access to all the flight information helping you get the compensation easily.

But there are conditions where you won’t get any compensation like:

  1. If there is a flight cancellation/ delay due to bad weather, or some natural calamity
  2. If an alternate transport has been provided at the earliest possible time for your cancelled flight.

An air passenger must be aware of their rights and we help them to know the Air Passenger rights in case of flight delay, flight cancellation or in case of denied boarding which happens due to overselling of tickets. Even an EU passenger can claim compensation for the flights that had been delayed or cancelled a few years ago. To know how much you can claim, use our flight compensation calculator.

How much can you claim for Utair Aviation Flight delays?

The amount of compensation for Utair Aviation’ delayed flight is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long distance
(more than 3500 km)
e.g. Frankfurt to Madrid e.g. Frankfurt to Turkey e.g. Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Your Flight Has Been Delayed or cancelled. What Should You Do?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

EC Regulation 261/2004

EC Regulation 261/2004 (dated 17 February 2005) applies to passengers departing from any EU airport, or from a non EU airport with an EU airline to an EU destination.

Passengers must note that compensation is subject to certain conditions and exceptions. There will be no compensation for a delay/cancellation caused due to extraordinary circumstances. Examples of such situations include extreme bad weather or security concerns such as fear of terror attack.

Nevertheless, if there is a delay of more than 4 hours for a flight of 3500 kms or more; delay of 3 hours or more in intra-community flight of 1500 kms or more; and delay of 2 hours in case of flight of 1500 kms or less, the passenger is entitled to compensation under EU norms as set by the Regulation. If the delay is more than 5 hours at departure, the passenger is entitled to cancel his reservation and get refund.

The thumb of the rule for both delayed and cancelled flights are as follows:

  • Flights of 1500 kms or less: compensation amount is 250 euros.
  • Flights of 1500 kms to 3500 kms: compensation amount is 400 euros.
  • Flights of more than 3500 kms: compensation amount is 600 euros.

Thanks to the regulation, passengers need not worry as flight delay/cancellation compensation claim norms are in place. If you want to travel by any airlines, you may be rest assured in case of delayed/cancelled flights; your interests will be protected.

In case passengers are not able to claim compensation from the airlines, we can help the Airline Passenger to get their money owed by the airlines. Our delayed flight compensation calculator can be used to calculate the amount you can claim from the airlines by providing some information about your flights, i.e., flight number, flight date and reason of flight delay or cancellation. You may need to enter further details about yourself & co-passengers for whom you would like to claim the compensation from the airlines.

Was your flight cancelled without any notice?

Claim Compensation

About Utair Aviation

Formed in 1991 with the name of Tyumenaviatrans Aviation (TAT)following the split of the Aeroflot organisation, the airline adopted its current name UTair Aviation in 2003. UTair Aviation is one of the top three leading airlines of Russia as a passenger carrier and is headquartered at Khanty-Mansiysk Airport. The company is also one of the world’s leading helicopter operators with operations in South-East Asia and Europe apart from dominating in its region.

The airline company mostly operates domestic flights with some international services with its chopper services mostly used to support the people in the oil and gas industry. The airline subsidiaries include UTair Cargo & Vostok Aviation Company. Earlier there were two more subsidiaries named Azur Air which was sold to Turkish Tourism in the last month of 2015 & UTair- Ukraine which was also brought by Turkish Tourism. Utair Cargo is a cargo airline which usually transports mails of DHL, does aerial surveys, observes forest fire, carries paratroopers and charters passenger transport. Vostok Airlines, on the other hand, operates domestic airlines which also carry out specialised operations.

Adria Airways Flight

How to claim compensation for delayed or cancelled flights?

We are specialized in helping airline passengers to get their British airways compensation claim from the airline quickly.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Utair Aviation’s Airline Partners

Utair Aviation shares code agreements with few of the mainstream airlines such as Air Moldova, S7 Airlines, Azerbaijan Airlines, Turkish Airlines and Tajik Air allowing them to use their flight codes on flights with these airlines and also market some product on board. These code works either ways that are even the airlines’ mentions can number Utair Aviation’s flight as their own.

The airline also has Inter Line Agreements with airBaltic, Air Moldova, Lufthansa, El Al Isreal Airlines, Ukraine International Airlines, TAP Air Portugal, Royal Jordanian, Air Malta and Aeroflot which allows them to book tickets on the flights registered with these airlines but the same can’t be done by the other airlines with Utair Aviation. Meaning this agreement is uni-directional.

Hubs and Destinations

As mentioned above, its main hub is at Khanty-Mansiysk Airport while its secondary hubs are at Domodedovo International Airport, Surgut Airport, Syktyvkar Airport, Vnukovo International Airport, Roschino International Airport& Noyabrsk Airport. Its subsidiaries Utair Cargo is based at Tyumen (Plekhanov) while Vostok Aviation is based at Khabarovsk which also happens to be its primary hub. The flights of Utair Aviation travel mostly to Asia and Europe apart from carrying domestic services.

Aircrafts and Services

As per the recent data available, Utair Aviation company currently has a range of fleets under its belt with aircrafts from Boeing series such as Boeing 767 – 200, Boeing 737 – 800, Boeing 737 – 400, Boeing 737 – 500 to ATR 72 – 500, An – 2, and AN- 74/ AN- 74 TK – 100.

There are three major types of services that the Utair Aviation passenger flight offers. These include Economy Class in which the passengers get refreshments, have access to Audio-visual entertainments in some flights, blankets and baggage allowance up to 20 Kg and an additional of 10 Kgs on payment. Then there is the Business Class in which the passengers are offered salads, soups, main course, and liquor of choice and a baggage allowance of 40 Kgs. The last one being Comfort Class which gives the same services as of the Business class but with limitations of baggage to 30 Kgs and no access to in-flight entertainments.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Am I Eligible To Claim Compensation?

EC Regulation 261/2004 is a European Union Regulation, it applies to EU and Non-EU airspace. You do not have to be an EU citizen to claim flight compensation.

This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Thus you are eligible to claim compensation for flights departed or which were scheduled to depart from an EU airport.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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