TUI Group Flight Delay OR Cancellation Compensation

If your TUI Group flight delays for more than 3 hours, or was cancelled without prior notice, you may be eligible for compensation up to 600€ based on EU 261 rule.

Enter your flight details and check how much you can claim:

TUI Group

TUI Group, earlier the Preussag AG is a German company founded in 1923. At that time it was essentially a mining company. Later, the company went on to acquire interest in the travel and leisure business, particularly with acquisition of shares in Thomas Cook. Its headquarters are located in Hannover. In 2007, TUI AG and another travel company, First Choice,were merged into a new company to formTUI Travel PC, with 55 percent stock under TUI control. In 2014, there was a complete merger between TUI and TUI Travel PC and the TUI Group emerged as the largest Travel and Leisure Company in the world.

How to claim flight delay compensation?

If you have any doubts to make your claim or using our Flight Delay Compensation Calculator you can see our video.

This video will demonstrate you on: How To Claim Compensation for Delayed or Cancelled Flights.

Alliances and Subsidiaries

TUI Group owns completely 6 airlines and are operating as its subsidiaries. These are TUI Airlines Netherlands (previously known as ArkeFly), Corsair International(previously known as corsairfly), TUIfly, Jetairfly, Thomson Airways, TUIfly Nordic and Sunwing Airlines (partly owned).The Group plans to merge all the airlines under it under one central authority in the coming years. These plans were revealed by the Group in 2015.

Major Destinations

TUI Group airlines operate flights to most European destinations as well as other major destinations in North America, Asia, South America and Africa. In all TUI Group flights serve more than 150 destinations throughout the world. The Group operates both charter and scheduled flights.

EC Regulation 261/2004

EC Regulation 261/2004 (dated 17 February 2005) applies to passengers departing from any EU airport, or from a non EU airport with an EU airline to an EU destination.

Passengers must note that flight delay compensation is subject to certain conditions and exceptions. There will be no compensation for a delay/cancellation caused by an extraordinary circumstances, under which such delay/cancellation becomes unavoidable. Examples of such situations include bad weather or security concerns such as fear of a terror attack. In such situations, passengers will not be given any compensation.

Nevertheless, if there is a delay of more than 4 hours for a flight of 3500 kms or more; delay of 3 hours or more in intra-community flight of 1500 kms or more; and delay of 2 hours in case of flight of 1500 kms or less, the passenger is entitled to compensation under EU norms as set by the Regulation. This entitlement is when the delay is not caused by extraordinary circumstances. If the delay is more than 5 hours, the passenger is entitled to cancel his reservation and claim compensation.

The thumb of the rule for both delayed flights and cancelled flights is as follows:

  1.  Flights of 1500 kms or less: compensation amount is 250 euros.
  2.  Flights of 1500 kms to 3500 kms: compensation amount is 400 euros.
  3.  Flights of more than 3500 kms: compensation amount is 600 euros.

Thanks to the regulation, passengers need not worry as flight delay or cancellation compensation claim norms are in place. If you want to travel by any airlines, you may be rest assured in case of delayed or cancelled flights; your interests will be protected. In case passengers are not able to claim compensation from the airlines, we can help the airline passenger to get their money owed by the airlines. Claim Flights delayed flight compensation checker can be used to calculate the amount you can claim from the airlines by providing some information about your flights, i.e., flight number, flight date and reason of flight delay or cancellation. You may need to enter further details about yourself & co-passengers for whom you would like to claim the compensation from the airlines.

Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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