TUI Flight Delays or Cancellations

If your TUI Airways flight was delayed for more than 3 hours or cancelled without prior notice, you could be entitled to 600€ compensation under EU Regulation 261/2004.

Enter your flight details and check how much you can claim

TUI flight delay or cancellation compensation

Was your TUI (formerly Thomson Airways) flight delayed or cancelled? You could be entitled to compensation up to 600€.

You may have the right to ask for TUI flight delay compensation or a refund.

If you have faced such kind of flight disruption, here is a complete guide on how much you can claim for TUI delayed or cancelled flights.

You are eligible for compensation, under the following conditions…

  1. You reached the final destination later than 3 hours
  2. You have departed from EU airport or arrived at an EU airport with an EU registered airline.
  3. And, the delay was not due to extraordinary circumstances

The amount of compensation varies between 250€ to 600€ depending upon the route distance and length of the delay.

How much can you claim for TUI flight delays ?

The amount that you can claim depends on the length of the delay and distance of your flight:

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long distance
(more than 3500 km)
e.g. Frankfurt to Madrid e.g. Frankfurt to Turkey e.g. Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Your Flight Has Been Delayed or cancelled. What Should You Do?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Under which circumstances you are eligible to claim compensation?

Under EU Regulation 261/2004, passengers are entitled to compensation or refund, if the airline was responsible for…

  • flight delays: if you arrived at the final destination with more than 3 hours of delay.
  • flight cancellations: If your flight was cancelled without prior notice of at least 14 days before departure.
  • denied boarding: if you were denied to board a flight despite having a valid flight reservation due to overbooking.
  • missed connecting flight: if you missed your connecting flight due to delay or cancellation of your first flight, and reached later than 3 hours at the final destination.

TUI flight delay compensation

If your TUI flight delays, you could be entitled to financial compensation up to 600€ (or £510) or refund under EU Regulation 261. The EU law helps air passengers for reimbursement according to the length of the delay.

If the disruptions were caused due to extraordinary circumstances there is no compensation. Examples of such circumstances include strike (pilot strike, air traffic control strike, etc.), security threats, extreme weather, or any ‘Act of God’.

Important: Do not accept vouchers from the airline. The voucher has only a few months of validity and it doesn’t give you the flexibility. Asking for compensation is good rather than accepting a voucher. The only voucher you should accept is a meal voucher because it doesn’t affect your right to compensation

Flight departure delays

If there’s delay at departure, you are eligible for “Right to Care”. The airlines must offer:

For 2 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Plus, compensation of up to 600 Euros, if you reached your final destination later than three hours.

TUI flight cancellation compensation

Flight cancellations can be a serious problem and it is one of the most frustrating things to experience for any air traveller.

If your TUI flight gets cancelled without prior notice of at least 14 days, you can either apply for a refund or ask for an alternate flight.

If your alternate flight or re-scheduled flight delays for more than 2 hours, you could be eligible for compensation under EU 261 Rule.

The amount of compensation is between 125€ and 600€ depending upon ….

  1. days you were informed before
  2. length of delay, and
  3. route distance

Whereas, if your TUI flight is cancelled due to extraordinary circumstances, you are not eligible for compensation.

We at ClaimFlights make it easier to claim cancelled flight compensation successfully without facing any difficulties.

Missed Flight Connection

You may be eligible for missed flight compensation up to 600€ under the European Union Regulation EC261, if …

  • the same airline operates your connecting flight(s) which you missed due to a delay or cancellation of your first flight, and
  • the delay at the final destination is more than three hours.

Was your flight cancelled without any notice?

Claim Compensation

Am I eligible to claim compensation?

EC Regulation 261/2004 is European law, it applies to EU airspace. You do not have to be an EU citizen to claim delayed flight compensation.

It states that you can claim for flights departed from an airport located in the EU Member States (with any airline), or arrived at an airport located in the EU Member States with an EU regulated airline.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Thus you are eligible for compensation under EC 261 Regulation.

How to claim compensation for delayed or cancelled flights?

We are specialized in helping airline passengers to get their British airways compensation claim from the airline quickly.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information About TUI Airways

TUI Airways (formerly known as Thomson Airways) is the world’s largest charter airline. The airline operates scheduled and charter flights from the United Kingdom and Ireland to various destinations in Europe, Asia, Africa, and North America.

TUI Airways (IATA code: BY) is known to be the 4th largest airline in the UK in terms of the total passenger carried, after EasyJet, British Airways and TUI Group is its parent company. As per the Wikipedia report, in 2018, it carried 11.1 million passengers.

TUI Airways has 56 aircraft and has operating bases at 18 airports in the UK.

aer lingus flight
TUI Cancellation Policy

If you want to cancel your TUI flight or holiday, you can visit their ‘Manage My Booking’ service for online booked tickets.

If you have booked your ticket through the ticket counter or TUI store, contact TUI.

The cancellation charges are based upon how early you cancel your ticket before departure.

Delayed or lost baggage

If your baggage was delayed or lost then you can contact the TUI baggage service department on 0333 577 0300.

However, if you are still at the airport you can report your missed bag to their customer support. If you left the airport you can report it online.

If your baggage goes missing TUI may compensate for your lost or damaged baggage.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Esenia Ulbrich

Esenia Ulbrich

Founder & Legal Head

Esenia Ulbrich is the founder of ClaimFlights and heads the legal team. She holds a master's in business administration and loves sailing in the Saronic Gulf, hiking in the Alpes, and spending time with her daughter.

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