Smartwings (Travel Service) Airlines Flight Delay Compensation

If your Smartwings (Travel Service) Airlines flight delays for more than 3 hours, or was cancelled without prior notice, you may be eligible for compensation up to 600€ based on EU 261 rule.

Enter your flight details and check how much you can claim

Travel Service Airlines delay and cancellation compensation

Since the airline is registered under European law it does follows all the EU laws. According to the law EC Regulation 261/2004, EU air passenger rights, a person can claim up to €600 if the flight that they were travelling with got delayed by more than 3 hours or is cancelled without any prior intimidation. This law applies to any passenger travelling to or from Europe or is travelling within the European Nation.

So in-case if you had been travelling with Travel Service Airlines and the flight gets delayed or cancelled causing you to distress then you can always ask for compensation. Asking for compensation from the airlines is very easy as you simply need the basic details such as the flight number, your ticket and the date.

However, over the time airlines have refused to compensate the rightful amount to the passengers and We (Claim Flights) are here to help you get that. We will only require the flight number and the ticket details and the rest will be taken care of by us. We have access to the required details to help you claim your compensation making the entire process easy. We have in place compensation calculator which helps you to check the amount you can claim. Try it now.

The flights of Travel Service Airlines are mostly known to be punctual but due to some problems not foreseen, their flights do tend to get late. The report from a reliable source shows that their flights have a delay rate of 15% and 1% of cancellation rate from November 15th, 2015 to January 15th, 2016.

How much can you claim for Travel Service Airlines Flight delays?

The amount of compensation for Travel Service Airlines’ delayed flight is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long distance
(more than 3500 km)
e.g. Frankfurt to Madrid e.g. Frankfurt to Turkey e.g. Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Your Flight Has Been Delayed or cancelled. What Should You Do?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

EC Regulation 261/2004

EC Regulation 261/2004 (dated 17 February 2005) applies to passengers departing from any EU airport, or from a non EU airport with an EU airline to an EU destination.

Passengers must note that compensation is subject to certain conditions and exceptions. There will be no compensation for a delay/cancellation caused due to extraordinary circumstances. Examples of such situations include extreme bad weather or security concerns such as fear of terror attack.

Nevertheless, if there is a delay of more than 4 hours for a flight of 3500 kms or more; delay of 3 hours or more in intra-community flight of 1500 kms or more; and delay of 2 hours in case of flight of 1500 kms or less, the passenger is entitled to compensation under EU norms as set by the Regulation. If the delay is more than 5 hours at departure, the passenger is entitled to cancel his reservation and get refund.

The thumb of the rule for both delayed and cancelled flights are as follows:

  • Flights of 1500 kms or less: compensation amount is 250 euros.
  • Flights of 1500 kms to 3500 kms: compensation amount is 400 euros.
  • Flights of more than 3500 kms: compensation amount is 600 euros.

Thanks to the regulation, passengers need not worry as flight delay/cancellation compensation claim norms are in place. If you want to travel by any airlines, you may be rest assured in case of delayed/cancelled flights; your interests will be protected.

In case passengers are not able to claim compensation from the airlines, we can help the Airline Passenger to get their money owed by the airlines. Our delayed flight compensation calculator can be used to calculate the amount you can claim from the airlines by providing some information about your flights, i.e., flight number, flight date and reason of flight delay or cancellation. You may need to enter further details about yourself & co-passengers for whom you would like to claim the compensation from the airlines.

Was your flight cancelled without any notice?

Claim Compensation

About Smartwings (Travel Service) Airlines

Travel Service is the biggest airline company in Czech with its head office at Prague, Czech Republic and its subsidiaries located at Poland, Slovakia & Hungary.Travel Service Polska, Travel Service Slovakia, Travel Service Hungary and SmartWings are the subsidiary of the parent company Travel Service. SmartWings operates regular flights for Travel Service Airlines. In 2007, Travel Service Airlines flew 2.2 million passengers which grew to 2.3 million a year later. By 2014, it carried 4.3 million passengers of which SmartWings flew 1.2 million passengers.

Travel Service flight

How to claim compensation for delayed or cancelled flights?

We are specialized in helping airline passengers to get their British airways compensation claim from the airline quickly.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Travel Service Fleets and Destinations

Travel Service, as of 2015, has a total of 47 fleets including the ones flying under the brand name SmartWings. Among these they have 5 Airbus A320- 200 which can fly 180 passengers at a time, 3 Boeing 737-700 has a capacity of 148 passengers each, while the number of Boeing 737-800 is 45 each having a flying capacity of 189 at a time. They have 1 Boeing 737-900ER which flies 212 passengers and 3 Cessna Citation Sovereign which carry 9 passengers at a time.

The airline flies to 4 continents that is Asia, Africa, Europe and North America and its most popular destinations includes Budapest in Hungary, Larnaca in Cyprus, In Greece it flies to a number of cities. Warsaw in Poland & Bratislava in Slovakia is its famous destinations apart from being its base hubs. Also Montenegro, Barcelona, Madeira, Burgas, Prague, Antalya are few of its famous destination.

Different services offered by Travel Service Airlines

Travel Service Airlines has a different kind of services which cater to the different class of people. For regular travellers, there is the Economy Class, which serves refreshments and snacks on the purchase while in SmartWings one can pre-order their meal and offers to carry few more Kgs of luggage if paid.

Then there is Travel Plus Comfort which allows the passengers with wider options of refreshments and weight limit of baggage, these are available on paying extra for the ticket. This also allows the passengers to access the airport lounge at Prague, Brno, and Ostrava.

The Business class allows a passenger to take 20Kgs of baggage, refreshments and in-flight entertainments free of cost and also provides access to the airport lounge.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Am I Eligible To Claim Compensation?

EC Regulation 261/2004 is a European Union Regulation, it applies to EU and Non-EU airspace. You do not have to be an EU citizen to claim flight compensation.

This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Thus you are eligible to claim compensation for flights departed or which were scheduled to depart from an EU airport.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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