Onur Air Flight Delay Compensation

If your Onur Air flight delays for more than 3 hours, or was cancelled without prior notice, you may be eligible for compensation up to 600€ based on EU 261 rule.

Enter your flight details and check how much you can claim

Onur Air’s Delay & Cancelled Flight Compensation

Since this airline is registered under the European Nation it follows European law. So if you happen to be travelling on a flight with the Onur Air, and for some instance, if your flight delays for more than 3 hours or worse got cancelled without prior notice, then according to the EU Regulation 261/2004 air passengers rights, one can ask for compensation up to €600.

In case if you have already contacted the airlines through emails and phone calls and asked for the compensation but they have failed to acknowledge it, then you can always approach us (Claim Flights) to get your reimbursement from the airline. We have a specialized team in place which has access to all the information such as flight details, the weather conditions, etc. who help you get your compensation easily. To know how much amount you can claim from airlines use our free flight compensation calculator.

How much can you claim for Onur Air Flight delays?

The amount of compensation for Onur Air delayed flight is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long distance
(more than 3500 km)
e.g. Frankfurt to Madrid e.g. Frankfurt to Turkey e.g. Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Your Flight Has Been Delayed or cancelled. What Should You Do?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Passenger Rights under EC Regulation 261/2004

EC Regulation 261/2004 (dated 17 February 2005) applies to passengers departing from an EU airport, or from a non-EU airport with an EU airline to an EU destination.

Passengers must note that compensation for flight delays is subject to certain conditions and exceptions. There will be no compensation for a delay/cancellation caused by extraordinary circumstances, under which such delay/cancellation becomes unavoidable. Examples of such situations include bad weather or security concerns such as fear of a terror attack. In such situations, passengers will not be given any compensation.

Nevertheless, if there is a delay of more than 4 hours for a flight of 3500 kms or more; delay of 3 hours or more in intra-community flight of 1500 kms or more; and delay of 2 hours in case of flight of 1500 kms or less, the passenger is entitled to compensation under EU norms as set by the Regulation. This entitlement is when the delay is not caused by extraordinary circumstances. If the delay is more than 5 hours, the passenger is entitled to cancel his reservation and claim compensation.

The thumb of the rule for both delayed flights and cancelled flights are as follows:

  • Flights of 1500 kms or less: compensation amount is 250 euros.
  • Flights of 1500 kms to 3500 kms: compensation amount is 400 euros.
  • Flights of more than 3500 kms: compensation amount is 600 euros

Thanks to the regulation, passengers need not worry as flight delay or cancellation compensation claim norms are in place. If you want to travel by any airlines, you may be rest assured in case of flight delays or gets cancelled; your interests will be protected. In case passengers are not able to claim compensation from the airlines, we can help the air passengers to get their money owed by the airlines.

Our free flight compensation checker can be used to calculate the amount you can claim from the airlines by providing some information about your flights, i.e., flight number, flight date and the reason for flight delays or cancellations. You may need to enter further details about yourself & co-passengers for whom you would like to claim compensation from the airlines.

Was your flight cancelled without any notice?

Claim Compensation

About Onur Air

Also known as Onur Havayolları Taşımacılık A.Ş is a Turkey-based low-cost airline which was established on 14th April 1992. Its headquarters is located at Atatürk International Airport in Istanbul, Turkey. The airline flew its maiden flight to Ercan Airport in the Northern Republic of Cyprus on 14 May 1992 with Airbus type A-320 aircraft. The airline started cooperating with Ten Tour in 1994, a leading company in the tourism sector, which resulted in an increase in passenger volume. In 1996, Ten Tour acquired ownership of the Onur Airline.

The airline mostly operates scheduled domestic flights as well as a wide range of chartered flights from its main base at Istanbul Atatürk Airport. It is also the only airline company to have received EN9110:2010 Quality Standardization Certificate in Turkey. Over the years the airline is said to have played an important role in the development of the airline transport market in Turkey and has won awards for its service helping its passengers have a pleasant flight.

Air Algerie airlines

How to claim compensation for delayed or cancelled flights?

We are specialized in helping airline passengers to get their British airways compensation claim from the airline quickly.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Onur Air Employees and Technical Infrastructures

Onur Air currently employees 1500 people. And has more than 360 people in their technical team who are specialists in the maintenance of its fleet. These teams are spread across Jeddah, Istanbul, Antalya, Bodrum, Dalaman, Ankara, Dusseldorf and Amsterdam.

Onur Air Destinations and Aircrafts

The airline operates to 110 destinations in 25 countries excluding the 14 domestic destinations. Few of the destinations within Europe where the airline flies to

France (Paris), Netherlands (Amsterdam), Austria (Vienna), Hungary (Budapest), Germany (Berlin, Frankfurt, Dusseldorf, Stuttgart, Munster), Ukraine (Odessa) and Turkey (Antalya, Dalaman, Istanbul, Trabzon, Adana, Bodrum, Elazig, Izmir, Malatya, Samsun, Ercan).

The airline has 29 fleets under its name which includes 9Airbus A320s, 10 Airbus A321s and 10Airbus A330s as per the recent records.

Onur Air Onboard – OffBoard Services and Reviews

The airline allows the passengers to check in at least 2 hours prior to the departure of their flights and allows its passenger to carry 15 Kgs of baggage and an 8 Kgs of the handbag. The airline doesn’t allow any kind of liquid eatables such as pickles, jams, honey etc on their baggage. If the passengers’ baggage is found to be tampered with or is damaged the airlines do ask them to report the matter to them.

OnBoard the airlines offer refreshments such as drinks, alcoholic beverages, sandwiches, sweets and other confectionery snacks which can be purchased from the menu. The airline has been given an average of 5 rating out of 10 by its customers. This rating takes into account the seating comfort, the in-flight entertainment, food and beverages, staff service and the value for money – on which the airlines have been rated.

Onur Air Flight Statistics

From 15th November 2015 to 15th January 2016, the flights from Onur Air have maintained a decent average of 61% of being on schedule while cancellation rate stands at 2%. Though the flights have been recorded of being delayed 34% of the time (taken from a reliable source). The record shows that the flights of this airline are accustomed to flying late causing inconvenience to its passengers.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Am I Eligible To Claim Compensation?

EC Regulation 261/2004 is a European Union Regulation, it applies to EU and Non-EU airspace. You do not have to be an EU citizen to claim flight compensation.

This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Thus you are eligible to claim compensation for flights departed or which were scheduled to depart from an EU airport.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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