Alitalia Airlines Flight Delay / Cancellation Compensation

If your Alitalia flight delays for more than 3 hours, or was cancelled without prior notice, you may be eligible for compensation up to 600€ based on EU 261 rule.

Enter your flight details and check how much you can claim:

Alitalia Airlines Flight Delay / Cancellation Compensation

Alitalia Airlines carries over 23 million air passengers annually across 97 destinations worldwide. Heavy air traffic or technical or managerial issues may lead to flight delays, cancellations, or denied boarding.

So as an Alitalia flight passenger, if you have faced any inconvenience due to flight delays or flight cancellations without prior notification, denied boarding due to overbooked flights, missed the connecting flights due to current flight delays or airport delays, flight route change then you can claim compensation up to 600€ from Alitalia airline.

Based on EC Regulation 261/2004, an air passenger is allowed to claim up to 600€ as compensation for the distress caused due to flight delays for more than 3 hours or cancellations or oversold flight tickets. To know how much you can claim from Alitalia airlines use our free flight compensation checker.

Our claiming process is very simple as you only need to enter Alitalia Flight number & Date of the journey of your travel to know how much you are entitled to claim from Alitalia Airlines. Claim Flights help you to pay your compensation amount at the right time from Alitalia airline for flight delays, cancellation, and denied boarding.

Alitalia Flight Delays / Cancellation / Denied Boarding Problems

Most of Alitalia airline passengers had worst experiences with Alitalia flight services. Recent post of Daily mail news says that Alitalia flight from Beirut to Rome was delayed for 16 hours because pilot refused to fly as he was too tired.

So if you travelled with Alitalia airline and your flight has been delayed for more than 3 hours or your booked flight gets cancelled without any prior notice or denied boarding due to oversold flight tickets or for any other problem which is under the airlines control, then you can claim compensation up to 600€ from Alitalia airline in accordance with EC Regulation 261/2004.

How much can you claim for Alitalia Airlines Flight delays?

The amount of compensation for Alitalia Airlines delayed flight is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long distance
(more than 3500 km)
e.g. Frankfurt to Madrid e.g. Frankfurt to Turkey e.g. Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Your Flight Has Been Delayed or cancelled. What Should You Do?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Alitalia Flight Passengers Rights under EC Regulation 261/2004

EC Regulation 261/2004 (dated 17 February 2005) applies to air passengers departing from any EU airport, or from a non-EU airport with an EU airline to an EU destination. Passengers must note that flight delay compensation is subject to certain conditions and exceptions. There will be no compensation for a delay or cancellation caused by an extraordinary circumstance, under which such delay or cancellation becomes uncontrollable.

An example of such situations includes bad weather or security concerns such as fear of a terror attack. In such situations, passengers will not be given any compensation.

Nevertheless, if there is a delay of more than 4 hours for a flight of 3500 km or more; delay of 3 hours or more in intra-community flight of 1500 km or more; and delay of 3 hours in case of flight under 1500 km, the passenger is entitled to claim compensation under EU norms as set by the Regulation. This entitlement is when the delay is not caused by extraordinary circumstances.

If you are an air passenger travelled with Alitalia airline and your flight has been delayed or your booked flight gets cancelled (without any prior notice) or for reasons which could have been easily solved then according to Regulation (EC) No. 261/2004, Alitalia flight passengers can claim up to 600€ as flight delay compensation. This takes into account the distance of your flight both within Europe and Outside Europe and the time of flight delay which should be more than 3 hours.

Within EU:

  1. If you travel up to 1,500 km or less, then you can claim up to 250€
  2. And over 1,500 km, you can claim up to 400€

Between EU Airport And Non-EU Airport:

  1. If you travel up to 1,500 km or less, then you can claim up to 250€
  2. If the distance is between 1,500 – 3,500 km, then you can claim up to 400€
  3. And if the distance is more than 3500 km and flight delays for more than 4 hours, then you can claim up to 600€

Note: If you are travelling to a Non-European country from a Non-European country by a European Flight, EU 261 Rule won’t apply to you. It is only applied in the case of EU based flights travelling within Europe or to or from an EU Member State.

Am I Eligible to Claim Compensation?

EC Regulation 261/2004 is a European law, it applies to EU airspace. You do not have to be an EU citizen to claim flight compensation.

This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Table in right clearly specifies whether you are eligible for compensation for your Alitalia flight delay.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Was your flight cancelled without any notice?

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When Can I Claim Compensation from the Airline?

People are often confused about whether they are eligible to claim compensation or not. EU Air Passenger Rights EC Regulation 261/2004 clearly states that an air passenger can claim compensation from airlines if their flight was delayed due to flight damage, flight failure, mechanical failure, technical issues, airport delays and any other trivial or major issue with the airline.

You can also demand a refund for Alitalia flight cancellation, overbooked flights or if you missed your connecting flights due to the first flight delay.

Asked for Flight Delay Compensation but Didn’t Get Any Response from Alitalia Airline?

Usually airlines do not respond positively in this kind of scenarios and try to evade the passengers by offering coupons (vouchers) or some other benefits. In such cases, you can contact us, Claim Flights, for help to get your rightful compensation amount and you should never accept the airline’s coupons.

We have a special Claim Experts team in place which upon getting your Alitalia flight information such as the flight number and flight date, will check and do all the work for you. We work under policy that means you can register with us for help and pay only when you receive the right amount as the flight compensation from Alitalia airlines. To check rightful amount that Alitalia airline owes for you, use our Flight Delay Compensation Calculator.

How to Claim Compensation from Alitalia Airline?

If you travelled with Alitalia airline flight and your flight was delayed or if your flight gets cancelled, then you can claim for it. Under the EU air passenger rights regulation, you can claim compensation from Alitalia airlines. Claim Flights and its expert team of professionals are always present to guide you through the entire procedure of claiming your compensation.

All you need to do is report your Alitalia flight number and the flight delay information to us. Our Flight Delay Compensation Calculator will help you to calculate the exact compensatory amount that you are entitled to receive from Alitalia airline. Claim Flights professionals make sure that you get the right amount of money from the airline in right time.

As an Alitalia air passenger, you are eligible to make a claim if your flight has been delayed for more than 3 hours may due to flight damage, flight failure, airport delay or any other technical defect. The airline is liable to pay compensation for mismanagement such as denied boarding due to overbooked flights or airport delays. Passengers can also claim money back for missed the connecting flight due to the delay of current flight.

How to claim compensation for delayed or cancelled flights?

We are specialized in helping airline passengers to get their British airways compensation claim from the airline quickly.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

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Don’t be late, claim for your rights today.

Get the Right Claim under Eu Passenger Rights Regulation 261/2004!

According to air passenger rights regulation, passengers can claim compensation for Alitalia flight delays or cancellations. If Alitalia flight denies boarding due to oversold flight tickets or you missed the connecting flight due to current flight delays or flight route changes or airport delays, then do not hesitate to claim compensation from Alitalia airlines.

Technical issues like damaged flight, flight failure and managerial issues can also be the reason for compensation claim from airlines. Claim flights have a team of Claim Experts in claiming compensation from the airlines. Our professionals can help you to get your money back in time.

Claim Flights – Flight Compensation Firm (How We Can Help You to Claim Your Money Back)

If you have booked Alitalia flight ticket and your flight gets cancelled or your flight gets delayed to or from Europe, flying with an EU registered flight and you want to claim compensation for the problem the airline has caused you, all you have to do is provide us with your Alitalia flight details (flight number & flight date) and our claim experts will work with various other teams to collect data so that everything goes smoothly.

Our team has access to flight information such as time by which the flight was delayed, the reason for flight cancellation/delay, flights departure and arrival time, etc. making us more likely to win the compensation. If you have any complaints regarding Alitalia airline flight delays or cancellations you can contact Claim Flights at any time. Don’t delay and claim your delayed flight compensation today.

Claim for Your Rights with Claim Flights!

If you are Alitalia flight passenger and your flight has been delayed for more than 3 hours or cancelled without any prior notice, and you don’t have any idea about how to make a claim for compensation, then Claim Flights can be of great help to you. You can check the Alitalia airlines timetable at the airport and report the delay of your flight to Claim Flights. Claim Experts at Claim Flights can help you to file the case in accordance with EU passenger rights regulations. 

Flight Delay Compensation Calculator helps you to calculate the exact amount that you are entitled to claim from Alitalia airline. To check how much you can claim from Alitalia airline, you just need to enter your Alitalia airline Flight number and date of journey. Claim Flights professionals take up your case on a No Win No Fee basis and you will get right amount at right time.

Claim Yourself Delayed Flight Compensation

If your flight was delayed for more than 3 hours or if your flight has been cancelled without prior notice of 2 weeks or if you were denied boarding due to overbooking of flight tickets, you can use our free flight delay claim letter template to write the letter to airline to claim compensation for your delayed / cancelled / overbooked flight in accordance with EU Regulation 261/2004.

EC Regulation 261/2004 entitles European Union air passengers to claim up to 600€ compensation for flight delay of 3 hours or more, flight cancellations or for denied boarding. You can contact the Alitalia airline authorities via email or can also contact them on their customer service phone numbers to claim Alitalia airline flight delay compensation. If they won’t respond you back we’re always there to help you to get compensation for the inconvenience caused to you.

Calculate the Amount Airline Owes You

Passengers are often unaware of the law and end up claiming a very futile amount compared to what they are entitled to claim. At Claim Flights the exact compensation amount can be calculated with the help of the compensation calculator. Flight Delay Compensation Calculator can help you to calculate the amount to claim from Airlines for your delayed / cancelled flight. You can check for free the amount Airlines owe for you with our flight delay compensation calculator.

You can claim flight delay compensation with our assistance by filling the claim form. You may need to enter further details about yourself & co-passengers for whom you would like to claim the flight compensation from Alitalia Airlines. Our Expert team can file the claim on behalf of you and pursue it with the Airlines. Air passengers are charged only in case they gets the compensation from the airline.

Our fee is very less as compared with other claim companies. You can compare the claimable compensation amount provided by us with other claim companies. Claim Flights takes up your case on a No Win No Fee basis and makes sure that you get right amount in time.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information about Alitalia Airline

Alitalia airlines head office and main hub are located at Flumicino, Rome, Italy. Alitalia is the national airline and flag carrier of Italy. The airline is also knows as Alitalia – Societa Aerea Italiana. Milan – Linate airport is the secondary hub of Alitalia airline. Alitalia Airline’s IATA code is “AZ”. Alitalia airline was established in 2008, after the merger of two bankrupted airlines of Italy namely, Alitalia – Linee Aeree Italiane and Air One.

Then newly formed airline Alitalia – Compagnia Aerea Italiana (CAI), started operating from 13th January 2009. In 2010, after a year of operations, it was announced by the airline that they had carried 22 million passengers, which increased to over 23 million passengers in the year that followed. Alitalia is also a member of Skyteam – the 2nd largest alliances of airlines in the world.

In 2014, the merger of Alitalia (51%) with Etihad Airways (49%) was announced and the airline changed its name to Alitalia – Societa Aerea Italiana (SAI). Alitalia CityLiner S.p.A. is the subsidiary airline of Alitalia, which operates short haul and regional flights.

austrian flight
Alitalia’s Codeshare Agreement
The code-share agreement allows the airline and its subsidiary airline to use their flight number and market of their products with other airlines. Both Alitalia and its subsidiary airline have code-share agreements with all SkyTeam members. Apart from SkyTeam, the other airlines with whom Alitalia has code-share agreement are as follows: Aeroflot, airBaltic, Air Berlin, Air France, Air Serbia, Aeromexico, Azerbaijan Airlines, Air Europa, Bulgaria Air, China Airlines, Croatia Airlines, Czech Airlines, Etihad Airways, Jet Airways, KLM Royal Dutch Airline, Korean Air, Kuwait Airways, Luxair, Middle East Airlines, Saudia, TAP Portugal, TAROM Airline, Vietnam Airlines, Virgin Australia and XiamenAir.
Alitalia Airlines Fleet Size & Destinations

Alitalia airline has total of 123 fleets including 20 aircrafts of its subsidiary airline i.e. Alitalia CityLiner as of August 2016. Alitalia has range of aircrafts which includes Airbus A330 and Boeing 777 for long-haul destinations, for medium haul destinations Alitalia prefers Airbus A321, A320 and A319 while for short haul destination airline has Embraer ERJ-175 and Embraer ERJ-190.

Aircrafts/Fleets Number Of Aircrafts
Airbus A319-100 22
Airbus A320-200 44
Airbus A321-100 12
Airbus A330-200 14
Boeing 777-200ER 11
Embraer ERJ-175 15
Embraer ERJ-190 5
Total 123

Alitalia is Italy’s biggest airline and the 19th largest airline in the world. Alitalia airline along with its subsidiary Alitalia CityLiner serves to most of the countries within Europe, the airline also connects to destinations across Asia (Middle East and South East), Africa and America reaching 50 countries serving 70 international destinations. Few of the famous destinations across Europe are as follows:

Alitalia Airline European Destinations
Sr.No. Country City /Cities
1 Italy Alghero, Ancona, Bari, Bologna, Brindisi, Cagliari, Catania, Comiso, Florence, Genoa, Lamezia Terme, Lampedusa, Milan (Linate & Malpensa) Naples, Palermo, Pantelleria, Perugia, Pescara, Pisa, Reggio Calabria, Rome, Trapani, Trieste, Turin, Venice, Verona
2 Spain Barcelona, Bilboa, Valencia, Ibiza, Madrid, Malaga, Palma de Mallorca, Seville
3 France Paris (Charles de Gaulle, Orly), Marseille, Montpellier, Nice, Toulouse
4 Greece Athens, Corfu, Rhodes, Heraklion, Mykonos, Thessaloniki
5 Germany Berlin (Tegel), Dusseldorf, Frankfurt, Munich
6 United Kingdom London(Heathrow & London City)
7 Russia Moscow (Sheremetyevo)
8 Poland Krakow, Warsaw
9 Switzerland Geneva, Zurich
10 Denmark Copenhagen
11 Netherlands Amsterdam
12 Romania Bucharest
13 Hungary Budapest
14 Montenegro Podgorica
15 Belgium Brussels
16 Turkey Istanbul
17 Serbia Belgrade
18 Czech Republic Prague
19 Macedonia Skopje
20 Albania Tirana
21 Malta Malta
22 Bulgaria Sofia
Alitalia Airlines International Destinations
Africa Destination: Algiers, Oran in Algeria; Casablanca in Morocco; Tunis in Tunisia and Dar es Salaam in Tanzania.

America Destination: Sao Paulo and Rio de Janeiro in Brazil; Toronto in Canada; Mexico City in Mexico; Miami and New York City in United States; Buenos Aires in Argentina and Santiago in Chile.

Asia Destination:  Beirut in Lebanon; Beijing in China; Tokyo in Japan; Tel Aviv in Israel; Tehran in Iran and Seoul in South Korea

Alitalia Airline Reviews & Statistics

SkyTrax, which rates airlines based upon their performance and customer services have rated Alitalia Airlines 5 out of 10 stars reviewed by more than 684 customers till July 2021. SkyTrax has given Alitalia 3 stars out of 5 for Food & Beverages, Seat Comfort, Staff Service, Value for Money and for Inflight Entertainment it’s been rated 2 stars out 5.

According to FlightStats, some of the Alitalia flights has very poor rating for not being on schedule. Alitalia’s flight AZ 628 from Rome to Chicago has an average of 31% lateness, 24% of the time the flight were very late while 18% of time flight were excessively delayed and only 24% being on-time. The statistics of Alitalia flight is of the period from 15th June 2016 to 15th August 2016 and is taken from

Alitalia Airlines Services and Awards
Following are different kind of services which Alitalia airline offers for its passengers:

Classica: Classica is basically for the economy class, and passengers in the short or medium haul flights are served drinks and a light meal, while in the long haul the passengers receive free meal and space for personal entertainment.

Classica Plus: Classica plus is the premium economy passengers who travel in the long haul flights. With similar benefits as Classica but with few additions like extra legging space, higher baggage allowance, etc.

Ottima: This is for the short and medium haul business class, which gives access to more baggage allowance and really good food along with access to VIP lounges.

Magnifica: This is for the long haul business class who get the best catering services with all kinds of amenity kits, chinaware, cushions, etc.

Alitalia airline has recently won “Best Airline for National Flights” award at 2016 Italia Travel Awards voted by Travel agents. Also the airline included in the top ten list of World Airline Awards for both “Best Airlines in Southern Europe” and “World’s Most Improved Airlines”.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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