Air China (CA) Flight Delay Compensation

If your Air China flight delays for more than 3 hours, or was cancelled without prior notice, you may be eligible for compensation up to 600€ based on EU 261 rule.

Enter your flight details and check how much you can claim:

Air China Flight Delay or Cancellation

From the information available through various flight tracking sites, it has come to notice that Air China flights have been known to be delayed, cancelled and diverted on many occasions. Most of the time they had been due to the weather conditions, but apart from that, there had been delays and cancellation which the airline could have averted.

So as a passenger if you had been travelling with the airline from Europe to any other locations or for that matter had been travelling to Europe from China or some other location and if your flight happened to be delayed or cancelled without any genuine reasons, then according to the EC 261/2004 a passenger can claim compensation up to 600€ when they are travelling for more than 1500 km and the delay is of more than 3 hours. This law is only applied

  • if a passenger is travelling to Europe from any other location using the airline services
  • if travelling within Europe using the airline services
  • if travelling from Europe to any other country using the airline services

In such cases, you are allowed to contact the airline officials directly and ask them for compensation through helpline numbers or through emails or through the social networking sites.

How much can you claim forAir China Flight delays?

The amount of compensation for Air China delayed flight is between 250€ to 600€. It depends upon the travel distance and the length of the delay.

Short distance
(up to 1500 km)
Medium distance
(1501 to 3500 km)
Long distance
(more than 3500 km)
e.g. Frankfurt to Madrid e.g. Frankfurt to Turkey e.g. Frankfurt to New York
€250 €400 €600*

* the amount may get reduced by 50%, i.e., you may get up to 300€ for distance over 3500 km when EU borders were not crossed.

Your Flight Has Been Delayed or cancelled. What Should You Do?


Ask a reason for delay

Ask the airline for a reason behind it. Get confirmation in writing from the airlines’ customer service.

Note Arrival Time

Note the flights’ arrival time, i.e., when the aircraft door was opened and passengers were allowed to step out.

Collect Evidence

Collect evidence such as pictures of arrival board, boarding pass, receipts, etc., to prove the delay.

Check Eligibility

Enter your flight details into our claim checker and check if you are eligible for compensation.

Exchange Contacts

Exchange contact information of co-passengers (which can act as evidence while asking for compensation).

Claim Money Back

Assign us your case for a hassle-free claim (we work on a "No Win – No Fee" basis) and Sit Back & Relax.

Flight departure delays

If there’s a delay at departure, you are eligible for the “Right to Care.” The airlines must offer:

For 2 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.

For 5 Hours Flight Delays


Free meals and refreshments.


2 free phone calls, email or fax service.


Re-routed to the earliest available flight


Refund of the ticket cost, if you were unwilling to travel


Hotel accommodation & transport facility for an overnight delay.

Was your flight delayed for more than 3 hours?

Claim Compensation

Eu Regulation 261/2004

EU Regulation 261/2004 makes rules for compensation applicable to all flights that originate from an EU destination. These norms are applicable in cases of flight delay compensation, flight cancellation compensation and denied boarding compensation. Where Air China flights fly from EU destination they are covered by the regulation and bound to pay compensation under it to passengers.

An example of such situations includes bad weather or security concerns such as fear of a terror attack. In such situations, passengers will not be given any compensation.

Nevertheless, if there is a delay of more than 4 hours for a flight of 3500 km or more; delay of 3 hours or more in intra-community flight of 1500 km or more; and delay of 3 hours in case of flight under 1500 km, the passenger is entitled to claim compensation under EU norms as set by the Regulation. This entitlement is when the delay is not caused by extraordinary circumstances.

If you are an air passenger travelled with Air China and your flight has been delayed or your booked flight gets cancelled (without any prior notice) or for reasons which could have been easily solved then according to Regulation (EC) No. 261/2004, Air China flight passengers can claim up to 600€ as flight delay compensation. This takes into account the distance of your flight both within Europe and Outside Europe and the time of flight delay which should be more than 3 hours.

Within EU:

  1. If you travel up to 1,500 km or less, then you can claim up to 250€
  2. And over 1,500 km, you can claim up to 400€

Between EU Airport And Non-EU Airport:

  1. If you travel up to 1,500 km or less, then you can claim up to 250€
  2. If the distance is between 1,500 – 3,500 km, then you can claim up to 400€
  3. And if the distance is more than 3500 km and flight delays for more than 4 hours, then you can claim up to 600€

Note: If you are travelling to a Non-European country from a Non-European country by a European Flight, EU 261 Rule won’t apply to you. It is only applied in the case of EU based flights travelling within Europe or to or from an EU Member State.

Am I Eligible to Claim Compensation?

EC Regulation 261/2004 is a European law, it applies to EU airspace. You do not have to be an EU citizen to claim flight compensation.

This means that you can claim on flights departing from any airport located in the EU (with any airline) or arriving in the EU (with an EU airline).

Table in right clearly specifies whether you are eligible for compensation for your Alitalia flight delay.

Origin and Destination EU Airline Non-EU Airline
EU ✈ Non-EU
Non-EU ✈ EU
Non-EU ✈ Non-EU

Was your flight cancelled without any notice?

Claim Compensation

What if Air China doesn’t compensate you for the delay or cancellations?

In cases where the airline Air China doesn’t help the passenger with the compensation claim, then passengers can always contact us (Claim Flights) who specialize in getting compensation from the airlines for the flight delays and cancellations and if denied boarding due to overbooked flights.

We have a special team in place who have access to all the information regarding the flights of Air China which helps us strengthen our case against the airline.

To know how much compensation you can ask for, use our free flight compensation checker. To claim compensation, all you have to do is provide us with the basic details such as your flight number, date and seat number and rest of the work will be done by our members.

How to claim compensation for delayed or cancelled flights?

We are specialized in helping airline passengers to get their British airways compensation claim from the airline quickly.


Check Entitlement

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Check if you can claim using our compensation checker tool.

Enter Flight Details

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Fill in your flight number, date of journey, and some further information.

Assign to us

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For a hassle-free claim, assign us your case by signing the digital contract.

We process your case

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Our claim experts will take all your hassles, and claim on behalf of you.

Get Compensation

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Don’t be late, claim for your rights today.

Assign us your claim and let us fight for your rights

Fast, easy, and risk-free compensation claims through "ClaimFlights"

Useful Information about Air China

Formed in 1988, Air China operates both domestic and international flights and has its headquarters at Beijing. The airline was formed after the Govt. Of China decided to split the then aviation administration (CAAC) into 6 different airlines depending upon their region. Air China inherited all the codes that CAAC had operated with.

The subsidiaries of the airline include Air China Cargo, Shenzhen Airlines, Shandong Airlines, Air Macau, Dalian Airlines, and Beijing Capital Airlines. None of these airlines are wholly owned by Air China airline. Air China Cargo is jointly owned by Air China (51%), Beijing Capital International (24%), and CITIC Pacific (25%) and operates freight services on behalf of Air China.

Shenzhen Airlines operates both domestic and international airlines and is partly owned by Air China (51%). Shenzhen Airlines is headquartered at Guangdong and also has subsidiaries named Henan Airlines and Kunming Airlines, which are partly owned by Shenzhen Airlines.

Shandong Airlines is headquartered at Shandong and operates mostly domestic flights along with few international ones. Air Macau is the national carrier of its country and its 57% stake is under Air China. Air Macau mostly operates flights domestically with few flights connecting to the mainland of China. Dalian Airlines is based at Liaoning, China and Air China owns 80% of their stake.

It usually operates both freight as well as schedule flight services for passengers. In Beijing Capital Airlines, Air China has just a few shares and is mostly operated by its parent company named Hainan Airlines.

austrian flight
Air China Destinations and Fleet Size
The airline has over 500 aircraft including the fleets of its subsidiaries. Excluding the fleets from its subsidiaries, the airline has 359 airlines which include Airbus A319-100s, Airbus A320-200s, Airbus A321-200s, Airbus A330-300s, Boeing 737-700s, Boeing 737-800s, Boeing 747-400s, Boeing 747-81s, Boeing 777-200s, and Boeing 777-300ERs.

The average age of all these airlines is about 7 years approximately. Using these aircrafts the airline is connected to over 32 countries and regions with over 155 destinations. As Air China also happens to be the member of Star Alliance, it has access to over 1,200 destinations across 193 countries. The famous destinations to which Air China connects to within Europe are as follows: Athens, Barcelona, Budapest, Chita, Minsk, Paris, Frankfurt, Munich, Athens, Rome, Milan, Astana, Moscow, Madrid, Stockholm, Vienna, Geneva, and London.

The countries to which the airline connects to outside Europe are: Australia, Brazil, Cambodia, Canada, Ethiopia, Hong-Kong, India, Indonesia, Japan, Macao, Malaysia, Mongolia, Myanmar, Nepal, New Zealand, Pakistan, Philippines, Singapore, South Africa, South Korea, SriLanka, Taiwan, Thailand, UAE, USA, and Vietnam.

Air China Partners

The airline has the codeshare agreement with most of the A-listed airline group around the world which enables them to use their number on flights belonging to the other airlines, hence allowing its passengers to board and travel to their destinations using the same ticket. The agreement term is bidirectional and other airlines can also use number Air China’s flight as their own.

The airlines with whom Air China has agreement with are as follows: Air New Zealand, Air Canada, Air Macau, Air Serbia, Asiana Airlines, Cathay Pacific, Austrian Airlines, Egypt Air, El Al, Finnair, Hawaiian Airlines, LOT Polish , Lufthansa, Singapore Airlines, Scandinavian Airlines, Swiss International Airlines, Turkish Airlines, TAP Portugal, United Airlines, and Virgin Atlantic.

Air China Services and Reviews

Air China works under the policies of four ‘C’s which include Choice, Comfort, Convenience and Creditability. Like many, another airline group Air China has Business Class, First Class, and Economy Class and depending upon the tickets booked the passengers have special allowance under the respective classes in which they have booked their tickets. The airline does provide in-flight entertainment services and also meals and refreshments.

For passengers who have been traveling a lot with the airlines, Air China has the frequent flyer program named “PhoenixMiles” which enables the passengers to collect points and can be redeemed on any of the airlines who are members of the Star Alliance. The airline also has a strong presence over the social networking sites enabling them to connect them with their passengers.

Air China has been given a 3-star rating out of 5 by Skytrax, a leading airline rating body. These ratings are based on customer services, in-flight services, seat comfort, value for money and food & beverages. The passengers are always encouraged to connect to the airline through social networking sites as well as through their board line numbers and email services.

Why choose “ClaimFlights”?

No win = No fee

Yes, you read it right, we do not charge any upfront fees until we win the case and get compensation from the airlines.

Success Fee 25%

Our success fee is just 25% (no VAT, if you are a non-EU resident). We have a fantastic success record and fair prices.

No Legal Action Fee

No legal action fee or admin fee. (It’s free of charge, and no hidden costs, even if we have to take your case to court).

Best Payout

You get the best payout when compared with the other claim companies. Check out the price comparison.

Close to 100% Success

Close to 100% success ratio in court. Our legal claim experts are well trained and experienced in sending claim letters.

Test Winner

We are a test winner in many flight delay provider tests. And, you get the best payout for your delayed flight.
Dr. Mirko C. Ulbrich

Dr. Mirko C. Ulbrich


Dr. Mirko C. Ulbrich is founder and CEO at Claim Flights GmbH. He has made many Himalaya hiking trips, but has found a passion to grow roses and go hiking in the alpes.

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